Deri Jones

About Deri Jones

Google redefines ROI, misleads marketers

Lots and lots of people use Google AdWords, and have more recently layered Google Analytics over the top. But the search giant has confused these users by re-defining a well-defined business metric: ‘ROI’. 

This has led to confusion within companies – and at worst, caused Google AdWords users to think their campaigns are more profitable than they are, and thus pump more money into Google while decreasing their own business’ profitability.

So has Google ‘done evil’ this time?