How to identify retail customers in store
Identifying customers in store can help tie together sales information and enable a deeper more meaningful relationship with the customer.
But how do we do it well?
Reece Bedding
Does Starbucks show that organisations need a Chief Digital Officer?
Criticism of the Chief Digital Officer (CDO) role centres on its necessity in executive team and that it creates another organisational silo.
However, does Adam Brotman’s success as CDO at Starbucks highlight that there is in fact a strong case for organisations to appoint consider appointing one?
Customer experience issues? I blame legacy systems
It is easy to have grand ideas about how incredible the customer experience could be.
These ideas can be quickly brought to ground by legacy IT issues that plague so many enterprises.
How Vodafone increased conversions by integrating channels
Fully integrating channels in a customer marketing program or campaign is not easy.
In fact, the recent Econsultancy/ CACI Integrated Customer Experience report showed that despite 90% of companies wanting to integrate across channel, only 20% actually have a well-developed strategy.
Even when there is a strategy, implementing it is a process laden with obstacles. The most common problem for businesses is the complexity of a customer’s interaction across multiple channels, departments and systems.
Related to this issue is the fact that multiple departments need to be aligned on planning and change activities required. This cross-departmental responsibility creates resource allocation and control issues.
How to harness disruptive innovation as a modern marketer
The Modern Marketing Manifesto challenges marketers to be creative and innovative. But how do we as marketers do this.
David Sealey who is completing his MBA disertation on Disruptive Innovation in Retail Markets discusses how marketers can innovate.
The Modern Marketing Manifesto is absolutely spot on. One of the challenges it sets for marketers is to design services and products with innovation and creativity.
I believe that all of us have the imagination to be both creative and innovative within out industry. You don’t need to be able to draw to be creative, and you don’t need to have the word innovation in your job title to be an innovator.
Five reasons why omnichannel retailing could be distracting you from success
Could multichannel or omnichannel strategies actually hold back a successful business? In this post I’ll discuss the problems for retailers.
As the barriers to publishing have dropped, the amount of bad advice has increased. I imagine you’ve been told in numerous articles, inforgraphics and presentations that multi or omnichannel is the way forward.
Truth is, the pursuit of omnichannel status could actually be holding your business back. Time to think again. Or is it?