Linus Gregoriadis

About Linus Gregoriadis

Linus Gregoriadis is a former Econsultancy research director, and now runs London Research.

Start Me Up! A profile of in-store customer feedback specialist TRUSTist

TRUSTist is a startup which enables its clients to gather real-time in-store feedback on tablets so they can gauge customer satisfaction while also improving their search visibility.

The company provides a neat solution for multichannel retailers in a world where the voice of the customer is becoming more important than ever.

We caught up with TRUSTist CEO Nigel Apperley to hear more about the proposition.  

Why the future of marketing is already here

Our newly published Digital Trends briefing describes 2015 as a year when customer experience really takes hold and asserts its position as the key theme for marketers and digital professionals globally.

Other areas of focus such as ‘mobile’, ‘big data’ and ‘social’ are still widely regarded as exciting opportunities, but they are increasingly seen in a supporting role as part of the overarching mission to become more customer-centric. 

Cross-channel marketing 2014: trends & opportunities [infographic]

The newly-published Econsultancy Cross-Channel Marketing Report, produced in partnership with Oracle Marketing Cloud, looks in detail at the extent to which companies are integrating their marketing activities. 

The infographic below provides a glimpse of some of the key data points and trends covered in the report which is based on a survey of almost 1,000 marketers.

Among other findings, the research has found that a clearly defined strategy and understanding of the customer journey are the most important factors for enabling effective orchestration of cross-channel marketing.

See below for more juicy stats from the infographic which has been created by Datatrouble

Are companies burying their heads in the sand about digital?

Our Modern Marketing Manifesto makes the bold declaration that social media are changing business culture with the onus now on marketers to help create businesses that ‘have social in their DNA’.  

For many organisations, attitudes within the boardroom towards social are a microcosm for ‘digital’ more broadly. An appetite for embracing social is often indicative of a C-suite understanding that changing consumer behaviour necessitates a focus on digital. 

As Econsultancy CEO Ashley Friedlein explains in this post, digital stands for a focus on the customer experience, irrespective of channel, and a move towards a digital culture.  

Only a fifth of companies optimising paid for digital media

With so much attention now being given to ‘owned’ and ‘earned’ media, it’s easy to forget that it is still paid media which command the biggest chunk of marketing budgets and where the stakes are highest.

However, despite the large sums of money being invested, new research by Econsultancy and Adobe shows that few companies are taking an integrated and cross-channel approach to paid-for digital media. 

Are you equipped for the relationship marketing age?

Effective cross-channel marketing is a key requirement for companies wishing to build deeper and more conversational relationships with customers.

Our recent trends briefing on this topic explored some of the key issues facing marketers aiming to adopt a more integrated approach to marketing communications.

Also in partnership with Responsys, we have now launched our second annual survey on cross-channel marketing to understand whether companies are stepping up to meet growing customer expectations.

Business intelligence meets web analytics

Business Intelligence Meets Web Analytics: Breaking down the silosEconsultancy has today published a new best practice guide aimed at companies wanting to join up online and offline data, bringing together their often separate web analytics and offline business intelligence platforms.

Below, the report’s author Julian Brewer answers some questions about the widespread challenges and opportunities that inspired him to write this report.