matt-owen

Matt Owen

About Matt Owen

Matt Owen was formerly head of social media at Econsultancy.

How can HSBC improve its social media engagement?

How does the ‘world’s local bank’ handle global social media? 

When I began writing this post, I’d intended to take a quick tour around HSBC’s social channels and look at how one of finance’s (and the world’s) largest brands manages to communicate across so many distinct markets. 

21 examples of retro design that made a comeback online

There is nothing new under the sun. So spoketh Solomon and/or Shakespeare, depending on who you believe.

Either way, it’s unlikely they were referring to web design, but as we enter into an uncertain future, there’s no denying there’s a strange comfort in nostalgia – Hey, look at hipsters for starters.

The importance of tone of voice for local markets

How do you speak to your customers? That’s a deceptively simple question…

We all understand the importance of tone of voice, particularly when it comes to customer service, but in an age of hyper-localisation it can be increasingly difficult for comms teams to communicate with customers in new markets.

Start me up! A profile of RentalRoost

A few years ago I wrote a post here on Econsultancy detailing my escalating frustration with property websites and agents when looking for a place to live.

So I was particularly pleased to hear about RentalRoost, a US company aiming to disrupt the property market and place more power in the hands of the buyer.

We spoke to CEO and founder Nitin Shingate about the company’s plans.

Festival of Marketing: What really mattered to marketers?

It’s Monday, and seeing as we wasted most of Friday eating bacon sandwiches and feeling sorry for ourselves, there seems no more opportune time to take a look at all the social buzz surrounding last week’s Festival of Marketing in London.

Over two days we saw thousands of marketers join us to check out more than a hundred speakers from brands like LEGO, KLM, Universal, Buzzfeed and more.

But who really got the crowds talking? Which topics were hottest? And of course, the all-important* “Who was most influential?”

*Not actually that important in this context.

How to target your competitor’s followers with Twitter custom audiences

For a long time working with custom audiences meant that you would need to go through an approved advertising partner.

While this has its uses it was often prohibitively expensive, leaving many small and mid-size businesses unable to use this kind of targeting.

Recently Twitter has changed this, allowing self-serve advertisers to create and upload custom audiences.  

I thought it would be useful to show you exactly how to do this. 

How to blast your Twitter engagement rates through the roof

Engagement. That word means a lot of different things to a different people, but there’s no denying the fact that we all want it.

Whether it’s comments, shares, Likes, Retweets… engagement shows you just how much people care about your brand. 

Part of my role at Econsultancy is getting people to engage more with our content on our social channels, so I thought I’d list a few methods that should see your engagement rocket.

Come on, let’s go and blow the doors off…