The value in web analytics comes not from the tool but from using the data it provides.
Web analytics can be an amazing driver of business performance when it’s supplying insights that are used to inform business actions. For this, you need more than the technology, you need the people and the processes as well.
Let’s narrow our focus though to just the web analytics tool, whether a (technically) free solution such as Google Analytics or the paid solutions such as Adobe Analytics, Webtrends, etc.
So many companies say they are doing web analytics because they have a tool installed. Simply adding the basic page tag to your website is not enough to give you useful insights.