If the vertiginous rise of video-sharing and streaming platforms such as YouTube, which receives more than 6bn video views from 1bn unique users every month, has taught us anything it’s that people have a voracious appetite for video.
It should be no surprise then that more than four out of every five marketers plans to use video in their email campaigns in the future.
With new technologies like iBeacon, the in-store experience offers a rich seam of customer insight for retailers to mine, but ensuring shop-floor staff are trained to interpret those insights and act more like marketers is vital.
The growing prominence of mobile and online shopping has challenged marketers to refine and tailor how they target the ‘always on’ consumer.
Retail hours are a thing of the past and the individual lifestyles of consumers are becoming relevant to targeted campaigns.
The optimisation of brand websites and email marketing content for mobile devices is becoming ever more sophisticated as a result, and is increasingly tailored to smooth the customer experience.
This new 24-hour retail market means marketers have to engage customers across a range of devices at all stages of the purchasing journey.
Customers can decide to make a purchase at any time of the day or night, and marketers must be ready to help guide these decisions.