The demise of Thomas Cook was the big story of 2019 and though its fate was sealed by its crippling debts and economic uncertainty, there are obvious trends in the market – namely changes in taste (towards city breaks) and diminishing footfall at high street travel agents.
You may have noticed that we’ve given the Econsultancy website a little design refresh for the new year.
For all the (justified?) hype about voice, AI, New Retail, single view of the customer, take your pick – the most interesting developments in ecommerce are much broader.
Social media. Apart from politicians there’s nothing we love to hate more.
To me at least, it has seemed like a shaky year for SEO.
We’ve got a lot of adtech friends at Econsultancy, as well as some more ‘left brain’ agency types.
Here we are, joining the bandwagon of 2020 marketing predictions.
The year is coming to a close, with continued unease about data collection and targeting, heaps of sentiment we call ‘brand purpose’, confusion about real-time bidding and EU regulation, a feeling in some quarters of ’emperor’s new clothes’ about personalisation and customer experience, and that’s just the good news!
Some companies have customer experience managers or departments, and others do not. Why is that?
Asad Dhunna is Founder at The Unmistakables, producing award-winning culture and communications made by minorities. We caught up with him to hear about what it takes to start your own thing… Please describe your job: What do you do? I run The Unmistakables, a cultural consultancy made up of minorities. We work with organisations who […]
If you do any reading online, you’ll find articles that discuss “unlocking the potential” of smart packaging. Other articles tell you to “get ready”.
Okay, the headline may be broad-brush.