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Content recommendation the only task Asian consumers would trust to AI over humans

Salesforce has conducted new research with YouGov which examines consumer attitudes to AI in Asia. The report – Artificial Intelligence in Asia: Trust, understanding and the opportunity to re-skill – has a number of key findings:

  • Trust varies dramatically across different AI applications. Distrust of AI is the most pronounced with chatbots, where 53% of respondents say they would trust a human to help them resolve an issue versus 13% who would trust AI to do so.
  • Content recommendation engines (29%) are the only AI applications trusted by Asian consumers over humans (24%).
  • However, one in three Asian consumers are not aware of AI-powered content recommendations and product recommendations.
  • Asian consumers are largely dissatisfied with a lack of transparency in how their data is handled by companies. Almost seven in 10 respondents say companies keep them in the dark about how their data is used (69%) and do not give them control over the data that they share with them (67%).

The following graphic shows variation between Asian markets and the percentage of consumers prefer humans to offer financial advice, rather than AI.

percentage of apac consumers who prefer human customer service to bots

Australian digital adspend for year ending June 2018 up 11% year on year

That digital adspend was A$8.5bn according to an IAB / PwC Online Advertising Expenditure Report.

digital adspend in 2018 australia

Tech companies dominate China’s Top 50 brands, with a resurgence of local brands

Prophet’s China Brand Relevance Index™ (BRI) survey has some fascinating findings this year.

The survey of more than 13,000 revealed the top 10 most relevant brands as Alipay, Android, WeChat, Huawei, Microsoft, Taobao, Intel, Meituan, QQ and Tmall. No prizes for spotting those 10 are all tech companies.

Here’s the top 50 in full:

top 50 brands china

Local brands now form the majority of this top 50 list – 30 to be precise, which represents an about face since 2016, when 32 brands on the top 50 list were multinationals.

The BRI contends that “innovation – not basic price/value reassurance – is propelling the momentum of local brands. In 2017, when AliPay and WeChat were included in measurement of “pervasive innovation,” local brands boasted a large advantage. But when those two power brands were excluded, MNCs took the lead. In 2018, that lead evaporates. It is important to note, however, the local brands still score lower on “distinctive inspiration,” indicating the lack of long-term brand purpose, the lynchpin of loyalty and price premiums.”

This trend for local brands is encapsulated by a flip in rankings for Apple (#11) and Huawei (#4) compared to 2017.

Perhaps the most interesting bit of the report is its assertion that “Chinese consumers remain fundamentally practical. …[The] Chinese want brands that will help them advance in life, products that are means to an end.”

Chinese the most optimistic about ‘digital society’

China is the most optimistic country about the future of its digital economy. The Dentsu Aegis’ Digital Society Index 2018.found “73% of people in China believe that the future impact of digital technology will be positive overall, as well as in terms of its ability to create jobs and address societal challenges.”

This figure is an astonishing 23 percentage points higher than the next highest rated country.

Sixty five percent of Chinese believe that emerging digital technologies (e.g. AI, robotics) will create job opportunities over the next 5-10 years.

Australian advertisers commission video content from an average 2.83 agencies / suppliers

Preferred Media’s study also found that 57% of client-side respondents plan to increase video content production in house over the next year. Twenty nine percent plan to keep in-house production levels the same, with 14% ready to outsource more to independent production houses.

content production by advertisers

60% of Australian marketers have had a bad experience with digital marketing

Next up, a survey of 407 Australian marketers by the Audited Media Association of Australia (AMAA) finds that 60% had experienced some sort of bad outcome with their digital marketing.

This is frankly no surprise. Not all marketing is successful, whether digital or not. More revealing though, the AMAA also finds 36% said they were impacted by misreporting of measurement metrics.

Furthermore, 32% were affected by “brand safety compromises”,and 13% by ad fraud. As a whole, such bad experiences led 70% to say they had waster advertising spend. More from Mumbrella.

Remember to check out Econsultancy’s Internet Statistics Database.