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In an attempt to add an extra layer of security to online banking transactions, Barclays Bank has sent out 'PINsentry' machines to its online account holders.

Over half a million Barclays customers will be sent the free PINsentry card readers by the end of the year, which will be used to prevent online banking fraud.

The PINsentry reader is meant to be used once an online account holder has logged in to the banking site.

Barclays PINSentry  

After logging in, customers slot their bank debit card into the card reader, which generates a unique code which they must input before making a transaction. A new code is generated each time a customer logs on.

The device will initially be used for customers who use their online bank account to set up payments to new third party accounts, which is the easiest way for fraudsters to clear out someone's bank account.

Concern about banking fraud is a big issue, with recent figures from APACS showing that online fraud rose by 44% last year, with £33.5m stolen from online accounts in the UK.

Graham Charlton

Published 18 April, 2007 by Graham Charlton

Graham Charlton is the former Editor-in-Chief at Econsultancy. Follow him on Twitter or connect via Linkedin or Google+

2565 more posts from this author

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Mike M

I've ordered mine from barclays a few days ago, the device takes about 1 month to get to you via recorded delivery witch ensures YOU get the device and no one else, I think these should have come out earlier when online fraud started to rise.
I keep getting emails from senders that claim to be from barclays, I know it's not them because they dont have my email address and I would advise every one never to give out your bank details even to barclays because, lets face it, if the bank ever needs anything from you they have your account details already so dont be foolish if you ever get these types of emails and notify your bank who ever they are.

I'd like to also add that it's about time Barclay's showed us where our charges are going like these new devices.

about 9 years ago

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ANNOYED

PINsentry is crap, straight away Barclays has made on-line banking a pain in the arse.

I don't want this and as far as I see it I have no choice but to go along with their crazy plans. They're forcing people to use this stupid device and taking away all of the pleasure of online banking. Am I meant to keep one at work? one at home? one in my suitcase? one at my in-laws house, one at my parents house - or perhaps I'm meant to carry it around in my pocket every day!?

I'll be leaving Barclays as soon as I can find another bank who won't be adopting such a ridiculous idea. RUBBISH

almost 9 years ago

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Neil McW

I've just been forced into using this rubbish gizmo myself. This thing has effectively removed most of the convenience of online banking for me. nice one barclays you bunch of chumps, youre one step closer to losing my custom.

almost 9 years ago

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Graham

They might as well have sent me another cheque book - it's about as useful and convenient.

almost 9 years ago

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E, Manchester

It absolutely takes the convenience of online banking away. I guess I have to carry it everywhere I go; for Pete's sake my mobile, keys and wallet are enough to carry and worry about. If this should be used , it will be more sensible to do this when transfering funds only.

almost 9 years ago

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Nigel Griffiths

Re- PINsentry Barclays

I’m one of the unfortunate 500.000 Barclays on-line users to receive a ‘PINsentry’ device. It’s easy to use and works fine. That’s until you stay on line for some time and you get logged off, you then have to put your debt card in the PINsentry, re-enter your 4-digit pass code again, then re-enter your 8-digit code on-line again. It gets you down after the third or forth time!

The other problem is if you use other computers elsewhere when you are travelling etc, you need to carry the PINsentry devise with you!!! Not a good option sorry.

I believe the devise was not properly ‘field’ tested for its practicality.

I’m now back on the original protocol! If you wish to go back to the original protocol then phone Barclays complaints line and play holly hell!!! You could also mention the foreign call centres too!!!


Nigel

almost 9 years ago

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JAN

I HATE THE STUPID THING!!!! I have just spent another 15 minutes trying not to scream at the chap in Mumbai because the device did not accept that I had entered the correct details 4 times. I also have had to resort to phoning the helpdesk on the last 3 occasions that I used online banking. I have now made 3 official complaints (don't suppose they will do any good) and will now be looking to move my bank accounts to another bank so that I can continue to do my banking speedily online without the need for lengthy phonecalls each time.

over 8 years ago

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Jamie L

I am a Barclays Premier customer who has just had this device forced upon me. I explained to Barclays some time ago that I would not be entertaining such a complicated and inconveniencing device. I work remotely from home, work, laptop, and use the internet from lots of different computers. I already have a wallet, blackberry and phone, keys for car and home...so I think they expect me to stick the PinSentry device up my....

No disrespect to anyone intended but as a premier customer I expected them to really try to retain my custom when I explained if my internet banking was impossible to use, I would have to move. Nothing, I was told that I had no choice in the matter and that 'all banks will have these within a year'...Well unfortunately for Barclays that seems not to be the case although Natwest are trialling it.

I'd be interested to see that if the money saved in fraud (which is relatively low compared to card usage fraud) will pay for the increase in wages they'll be paying to all the operators dealing with customers who simply give up on internet banking and revert to phone banking.

Being a stubborn being I simply changed my debits and closed my account. My advice is hit them where it hurts the most, in their pockets and change bank. I wouldn't be surprised if they come to ask you back when the ditch this stupid scheme....Idiots.

over 8 years ago

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Barb

Just to add more comments from annoyed users:
I'm also forced to use this damn device from the first day it was introduced.
And I'm carrying this crap thing everywhere with me.
I don't want to think what'd happen when some drunk mobs will assault me and finding this thing in my bag will make me to give them my pin code and be actually able to confirm that it is the working one.
How safe is that?

After complaining to Barclays customer services I got a really nice letter offering me another of their ground braking inventions... Wonderful! How delighted should I be having something size of a small calculator (quoting) everywhere I go /LOL! have u even seen a small calculator?/.
Hello!!! I signed up for a CONVENIENT banking.

over 8 years ago

Chris Lake

Chris Lake, CEO at Empirical Proof

Yep, I received one too and for me it's just unworkable. As such I'm scouting options for a new bank, which I'm sure will be a totally hassle-free exercise...

So, which bank has the best consumer banking experience?

over 8 years ago

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Barclays Sucks

I'd love to meet the genius who signed off this idea. Does (s)he really think customers are going to carry this device around with them? What planet are these people on?

From a soon-to-be-ex-Barclays customer.

over 8 years ago

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Nick

Well, I have just used my PINsentry and I happen to think that it is a great idea.

Take a look at the bigger picture.

How about an internet chip n pin card that you can use on any website!

Banking, ebay, paypal or just about any web site that requires you to log in needs at least a password and in some cases much more than that. The result for most people is forgotten passwords or a temptation to write passwords down, which, for obvious reasons, is not a good idea.

I am sure that a chip & PIN card could be developed that could allow you to log into any of your web sites securely with one of these devices.

OK, I can see a BIG downside at present.

If someone gets hold of your card and knows your PIN you would be taken to the cleaners.

But how long before one of these card readers is developed into a fingerprint reader. Problem solved (unless a criminal chops off one of your fingers!)

As for comment #9 why would you need to carry it around? Keep on at home & one at your place of work. You don't really check your balance or pay a supplier when you go for a night out do you?

I applaud Barclays for taking this step. And ease of use? My 5 year old could use the device but I won't be telling him my PIN!

over 8 years ago

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Tim

Online banking is meant to usable where ever you are. A small keyring token is just about acceptable but this huge device is a joke

over 8 years ago

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V

What a complete waste of time. I use a small fob for accessing my corporate network, seems to be fine. This "calculator" completely negates any advantages of online banking and surely will mean it'll mean longer queues in branches as if you find yourself on holiday, a weekend away from home or anywhere else without this piece of crap, online banking won't be an option any more.

I'm moving my account.

over 8 years ago

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Chinye

I see both sides of the story here.

My first impressions about this new technology was that it would be an inconvenience, with having to carry something extra around. Then again I thought that I won't be needing it much outside of my home. Plus, if I really needed to do online banking elsewhere I could go to my Bank or any other of its branches for access to self service machines OR hey! Telephone Banking!

Just as Nick said, why would you need to do online banking when you're out and partying?

Oh, and just a tip; I have found that the PINsentry device works for NatWest cards too!! So for those of you who are banging your bottles and threatening to move your accounts, you may want to side step NatWest as they may be switching to the same 'annoying' gizmo soon.

No solution is an all encompassing one (well, almost non) and I feel that this device will no doubt make it much harder for fraudsters to operate and live off other people's demise. At the end of the day it is for us to apply wisdom and caution to ensure that we do not give these people easy access to our finances. So for instance, if you're billed for a wild night out, leave your numerous bank/credit cards in a safe place out of sight and carry only what you need!!! Don't let others have access to your PIN(s) or passcodes and do not use insecure sites for purchases etc....

over 8 years ago

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Steve Norton

I've already bollocked Barlcays this morning. When I got the message at my login screen a few weeks back telling me this was coming it was only advertised as being needed in order to make and setup new payments to other, when I get the box and open it It tells me that I need it in order to long EVERY SINGLE TIME. On their FAQ there's a question "What if I don't have my pinsentry and I really need to access online banking". Tough s**t is pretty much their answer.... why on earth, if I wanted to use Online banking and didn;t have that plastic POS would I want to call the telephone banking.

I must have used telephone banking once in the last 6 years of being with barclays and that was a nightmare... "what is your telephone banking password"... "I've never had one"... "well I can't help you"... you get the picture.

As previously said by someone... it's a farce. The project manager and operations manager in Barclays responsible for this should be fired. Whatever market research and focus groups were call upon to decide on this pinsentry deserve the sack.

As someone mentioned earlier, quite rightly, SECUREID tokens have been about for donkeys years and are one of, if not THE, market leader in online security commonly user in Virtual Private Networking. I work for an Investment bank who rely on these to maintaing data security for banking information so if they're good enough for JP Morgan they're damns sure good enough for Barclays. I worked at Barclays for many a year in my time with EDS. Secure ID tokens, or somethign similar would have been a far better option, they're a little key fob that fits on your keys. Surely the cost and maintenance of buying and badging 500,000 of these would be less than having those naff calculators created which no doubt has a bespoke design and manafacturing cost which we'll all end up paying for.

Sorry Barclays, but this one will cost you dearly!. I might just find out from my old contact who in Barclays was responsilbe for this abhorrent inconvenience and post their email address to accept teh public complaints!

over 8 years ago

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Richard X Clark

I can see the need but what annoys me the most is being forced to use it, rather than having the option should I be one of the many people overtly concerned about security (I'm not).

I have several bank accounts for personal and business uses. If they all follow this route, I'm gonna need some larger suitcases.

The beauty of online services is that they achieve a paperless, weightless economy. This system has reverse engineered this and gives a considerable weight of plastic that may well end up in landfill.

If you are unhappy...
Phone up. Complain. Freepost back the reader. Threaten to leave Barclays unless they allow you to use the old weightless system. If you get fobbed off (get it?) then switch to another bank.

over 8 years ago

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Derv

I'll be leaving Barclays because of this as soon as i clear my £3000 overdraft.

over 8 years ago

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James

Yes. I entirely concur. This device is rubbish. I trust Barclays are prepared for the massive loss of custom that will occur as a result of this tedious waste of time? I for one went straight out today, having received this nonsense through the post, and sought another bank. With all due respect, Barclays can f**k off. They already offer terrible customer service and poor interest rates. This device was the final straw for me. I refuse to be forced to carry a chunky piece of lunacy around with me everywhere I go. I'm a touring musician, and as such I spend a fair amount of time abroad. I already have enough on my plate worrying about instruments, mobile, wallet, keys, etc, etc. Frankly, the last thing I need is for Barclays to come along and decide for me that life needs to be slightly more complicated.

Please, I urge everybody to LEAVE BARCLAYS. Let's put an end to their tyrannical banking regime once and for all. B****rds!

over 8 years ago

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Nicholas

I have just logged a complaint on this number - 0845 600 2323. The chances are they will stop you needing the PinSentry to log in if enough people complain. I have been given one of these for Natwest also, so it seems it is the future...

I understand why we have them but its complete overkill to have to carry around something which only increases the chances of someone seeing you enter your pin number.

Anyone using the Egg money manager can now forget it too.

Rather than shift the security features onto the user why don't the banks spend a little more time and money on the back end systems, providing us with a seamless user experience. If this is the way forward then I will be looking for a bank which promises that they will not be using such devices.

Security is an obvious issue which needs to be tackled, but it should not be a user centric issue, other than pin sheilding of course. If these thigns are becoming the norm then someone needs to legalise mens handbags :-) since carrying one of these for each bank account will be annoying.

Imagine the number of people who leave their card in the reader on their office desk accidentally...

Nice try Barclays, but at least let us log in without needing this thing!

over 8 years ago

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Glen Buchanan

Another Barclay's Premier customer here, desperateley needed to move some money this evening, new PIN number nowhere to be seen.

As for the device: Have we been canvassed whether we would like to use this tacky device? Nope, it's just been rammed down our throats, take it or leave it, from November 26th all online transactions with Barclay's will have to be conducted this way. In short, it's a kin to the VAT system, where VAT payers are in effect, unpaid revenue collectors. Here we are going to be the little guinnea pigs that help save Barclay's millions, like they don't make enough already!

This one line of internet security too far, and as previous posters have stated, takes out all the convenience, speed and fun out of online banking.

One disgruntled soon to be ex Barclay's customer.

over 8 years ago

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Trevor Morgan

So much for security - will terrorists realise these could be a good cover up for and get them through airport xray devices easily!!!!

Will airport security ban these devices because of that possibility (oh let's hope so!)

This Barclays one weighs 60grams - if every bank etc comes out with the same stupid device will airlines allow for extra weight allowance because of the amount of space they will all take up in luggage??

over 8 years ago

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Ian Coubrough

What an absolute waste of time and money. This device adds so much inconvenience to online banking that it negates most of the benefits.

Instead of six clicks and five keystrokes to access my account I now need 4 clicks and 19 keystrokes, plus having to insert a card in the reader, and enter an unfamiliar code.

I would have been more than happy with the device had it come with a USB link to the PC and a bit of software to make logging onto your Barclays account as simple as accessing an ATM - insert card - type 4 digit pin - press enter. The 8 digit code could be electronically transferred, and you wouldn't need to tell the program which card you were using either.

I understand that for people who access their accounts from public computers all the time this would not work, but most people use a desktop pc or laptop.

Wake up Barclays, this is not going to work!!!

over 8 years ago

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Rob

Note this fella has a PETITION running :-
http://www.m4tt.net/barclays-pinsentry/
nothing may come of it but I signed it anyway.

over 8 years ago

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Tom

I am very worried about this device. I was robbed by two people on a train a couple of years ago. When they found my wallet they beat me and demanded that I wrote my pin-number on a piece of paper. I took a chance and wrote down a false pin code. They ran off at the next stop and I cancelled my card.

If these people had one of these devices, which are not linked to a particular card and are easy to obtain, they could have verified my pin and refused to leave unless they had a correct one.

If they then drained my account whould I then be liable for the loss, as I had told them my pin? If someone in this situation would not be held liable then does it not open up a vector for a fraud where someone claimed they had been forced to hand over their code by a pinsentry waiving mugger, when they had not.

Either way this looks ill-conceived.

Tom

over 8 years ago

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Tim

Lucky are you who received a PINSentry. I have just tried to make an urgent payment to my daughter only to find that her bank details have been wiped from my account (I know not why) and that without the PINSentry there is nothing I can do. Did I see somewhere that it will take a month to arrive if I ask for one now?

over 8 years ago

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Patrick Meidl

is there a list of banks which don't use a card reader for online banking? this is so annoying that I'm going to switch immediately. or are all banks going to introduce this eventually?

over 8 years ago

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Steve

I am leaving Barclays for the same reason. The whole point of internet banking is the flexibility. PINSentry removes that flexibility, and I've found that I hardly logon anymore. NatWest uses the same system. Lloyds have a keyfob which has a rotating passcode every 30-60 seconds I think - at least that is a bit more portable I suppose. Currently I believe that Nationwide, Halifax and HSBC dont have these awful systems so I think its between those three. Its been encouranging to see so many people who agree with my thoughts on this subject. I thought I was being a 'grumpy old man' but I can see I'm not alone in disliking it.

over 8 years ago

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MissJP

This 'contraption' is another example of the world gone mad!!

If this is the future then I am quite happy living in the past! I have 4 bank accounts with different banks for varying reasons and am I expected to carry 4 of these bloody things around with me in case I may like to pop into an internet cafe and transfer some money? Or when backpacking in Asia, expected to keep hold of all of them should I need to check my account???

Rather than wasting time and more importantly money on manufacturing and developing these things, I would rather interest rates be lowered, or my overdraft be paid off, or a charity gets a nice donation, or better still..... they just left things as they were!!!!

Ok, rant over!!! I feel better now!

over 8 years ago

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@@@

CyKu

over 8 years ago

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EddyJawed

Good News!

You won't need to carry this with you everywhere. I've nearly worked out the algorithm for generating the unique 8 digit number based on the last 4 digits of your card. I'm gonna set up a website anonymously and pass over the link when finished.

This is the dumbest idea Barclays have ever come up with for 'extra security'. All you'll need is the customer id of the online account (use spying picture capturing software), the customers card number (use a card cloning machine) and if I was spying on what the online customer finally placed as the 8 digit number, I could backward generate (using the algorithm) the customers card PIN.

Also you can easily bypass the (three times and your out) card pin entry system on the decreped device itself. So all you need to do is

1. Clone a copy of someones card
2. Set up a 4 key random generator program which uses printer signals to directly transmit each random code to the device until it gets a positive answer.

Then its a race to the cash machine!

These are my fraud tips for the day - Barclays come and sue me!

over 8 years ago

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James

For those of you on facebook - there's a group started called 'I Hate Pinsentry'. The more of us that join and show our support for scrapping this ridiculous device, the better...

http://www.facebook.com/group.php?gid=5885718836

over 8 years ago

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James

For those of you on facebook - there's a group started called 'I Hate Pinsentry'. The more of us that join and show our support for scrapping this ridiculous device, the better...

http://www.facebook.com/group.php?gid=5885718836

over 8 years ago

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JamNew

I contacted the Call centre after receiving this, as it coincided with Barclays issuing me a new card for some random reason. Don't get me wrong, I quite like Barclays, but this device is, to me, the epitome of corporate think tanks providing a solution that just isn't suitable for the purpose in question. Why o why o why should I have to take something the size of a calculator with me wherever I go? Then, I have to open my wallet, get my card out (making sure nobody is watching of course), slip it in the machine, identify myself with a pin, then copy an eight digit number onto the login screen? Jeez - I use online banking to make things easy - PinSentry is just a monumental pain in the arse.

On making similar comments to the Barclays representative who rang me the other day for a 'survey', my comments were completely washed under the rug, and was instead asked to focus my comments on anything about my actual accounts, not, it would seem, any Heath Robinson-esque method for accessing them online.

I've been with Barclays for nearly 20 years, but this may be my last one - it really bugs me that much.

over 8 years ago

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Clive

I have had my account with Barclays since 1967 and am extremely annoyed that I will soon have to use this third rate PIN Sentry device with my Online account.

It is a retrograde step and I hope that one Senior Director of Barclays, namely (Mrs Openheimer) will soon announce its withrawal.

over 8 years ago

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Jonathan

I left Barclays because of this and now Nationwide hve sent me an e-mail saying that they are doing it to!! Just as you get used to something working well they blow it....Aargh

We should all start going back to the branches

over 8 years ago

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Clive

Apologies for spelling mistake above. The Senior Management Director at Barclays with overall responsibility for rollout of the PIN Sentry appears to be Frau Deanna Oppenheimer.

over 8 years ago

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DaveB

Hi All

Just come across this rubbish with Barclays when I tried to make an online payment. Going to be changing my Bank at the soonest opportunity. Does anyone know if Abbey are going to be bringing these in or can recommend another bank which doesn't have these?

over 8 years ago

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acwanaut

At present, all UK banks have decided to go down this route except for HSBC - who use a system with SMS that makes this look like child's play. However, banks other than Barclays seem to have done a much better job in implementing the system.

over 8 years ago

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W F DE HAAN

I have been using the new system forafew months.
Suddenly I get my old page to enter 5 nummer account number; and select 2 letters ofypassword.
I try several times to log in without the new system.
Please help.

over 8 years ago

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iq ab uk

Just a quick question for everyone:

Would you like to run the risk of having your bank account cleared and not covered by the bank?

Clearly these are needed to cut fraud and limit losses to both us and the bank. At the end of the day, two other banks are supposedly going to start using these as well, something Barclays has piloted (like the cashpoint - anyone).

This machine offers a chance to cut online fraud down to 0%.

Just to add that unless everyone wants to pay for having a standard bank account, or pay more for one that they already pay for, then the whole banking charges refund idea is crazy. Banks are business's and cannot afford to run free services for everyone. At the end of the day i can ring up, go online (someone has to maintain it) or go into numerous countrywide branches to get a service from Barclays. Whilst at the same time they pay me interest on my money, store it safely and allow me to pay others, shopping, transfer money and withdraw it.

At the end of the day where would our country be without banks, i'll tell you it simply wouldn't work!

So a reasonably small change like this is negligible from my point of view.

over 8 years ago

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Satish

This Barclays Pinsentry is a utter and complete waste of time.
It locked me out beacuse it refused to accept my pin. I have been on the helpdesk. They do not have a clue. I will need to go to the ATM to unlock this damn thing or go the nack with my passport and drivers licence.
I think this a complete barmy idea.

over 8 years ago

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dowhanyk

This is rubbish and i'm leaving barclays if there is no other bank that doesn't use these, then i'm giving up online banking and going to stand in the queue with the other moaners.
It will not be at a barclays branch though.

over 8 years ago

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Dave

"Sorry Barclays, but this one will cost you dearly!. I might just find out from my old contact who in Barclays was responsilbe for this abhorrent inconvenience and post their email address to accept teh public complaints!"

Very professional!

"This is the dumbest idea Barclays have ever come up with for 'extra security'. All you'll need is the customer id of the online account (use spying picture capturing software), the customers card number (use a card cloning machine) and if I was spying on what the online customer finally placed as the 8 digit number, I could backward generate (using the algorithm) the customers card PIN."

Surely they are using a one way hash?

over 8 years ago

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cfc5mu0

I got one...I called them and turned off the requirement to use it. Who ever thought this was a good idea should be shot.

But I do think a small change and it could turn into a brilliant idea. What if you just need Pinsentry to set up a new payment account without it you couldn't set up a payment? Not need to use it for logging in, just for when you need a new transfer account to be set up.

Like I said in its current form there is no way I'd consider this to be a sensible security device. Too inconvenient.

over 8 years ago

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Tom

Electronic chip passcodes is a great idea, I use it with ING bank. The only thing is, Barclays is no ING. If you need to compromise a pretty workable but a bit complex thing or a procedure, give it to Barclays.
They're the most ineffective service akin some 'Pasta Kings' restaurant in ziltshire!

almost 8 years ago

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paul

Got one, hate it as it's made online banking unworkable, I will now close my Barclays account like many others.... maybe they will grow a brain one day.

I'm mature enough to take responsibilty for my banking details - it would have been a better idea to supply a free shredder for the idiots who had got their accounts compromised in the first place and sparked all this rubbish off.

almost 8 years ago

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Paresh Solanki

Why are you trying to complecate our life? Do you seriously want us to divert to some other Bank's credit cards or what? I don't think this facility or the card with chip and an extra thing to be carried with us is needed at all. It's a bull shit idea who so ever has suggested to the Barclays guys. DO Bank mean to say that I must carry that device every where I move? Sorry nobody in this world would like to do it. pls change and drop your ideas of introducing Chip and Pin cards.

almost 8 years ago

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Stubbers

Barclays probably the worst bank in the world - makes you wonder how they still exist. Glad I moved to Canada - but I still have an account with them in the UK. I pay 6.50GBP for banking here - the service is fantastic.

If I ever phone Barclays you have so many people who ask you the same information then pass you on to the next person who cannot help it's amazing. No one seems to know that the F#@k they are doing. Every call is at least 30 mins.

My 3 year old loves the 'PINsentry' machines !

almost 8 years ago

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J

This PINsentry, or should I say SHITentry really does defeat the whole purpose of online banking. The whole point I thought, of online banking was that I would be able to handle my finances electronically, it turns out that I can't, I guess online means on you because everytime I want to log into this system to check my account I have to have this childish calculator on me. Please tell me that all banks are not switching to this idea, or else I will become an instant target to robbers who will think I am walking around with tons of cash in my pocket, but then again I guess I will. "Barclays gone Barking mad" that should be their new slogan.

over 7 years ago

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Steve

I think the PINsentry is a hassle but I have a couple, one at work and one at home. If I don't have it I just login using the alternative login.


BUT, Australian banks (NAB at least) use a Mobile phone SMS code, so you still get a code to put in for some transactions but it sends an SMS to your linked account. No need for card or PIN, just your login and password, then the SMS code. And you can preauthenticate certain payees.
SMS security is heaps better. But I left my Australian phone in Aus. hmm. I guess they all have their flaws

over 7 years ago

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david

I'm currently waiting for my device to arrive in the post.  I want to say that I came back to barclays after years with a different bank.  I am so fed up with talking to people in India or wherever these call centres are.  I just find the whole barclays experience really frustrating drawn out.  I never recieved my original pass code, even after being promised one by someone I could hardly understand.  I'm seriously considering leaving, and I haven't even started investing my savings.  Now i get online today to make a payment and boom, I've gotta wait for a device to turn up before I can make a flaming payment.  Awghhh this is ANNOYING.

over 6 years ago

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tharis

That device is ugly and not at all discret. We are supposed to carry it always with us. Stupid idea.

about 6 years ago

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Jo Black

Typical Barclays - secure the cash for shareholders and shift the danger to the customers! Example: Go on holiday - go to an internet cafe - now pull out your credit card or device and let everyone know you are banking!

Inconvenient, cumbersome....  ....and now much more likely to lose your card with it being pulled out of your wallet regularly!!  Bring back common sense - the whole benefit of internet banking is convenience!

about 6 years ago

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phil w,haverhill

to my mind the whole idea of card fraud,has been made so much easier by the banks,as they can never really lose,..heres the idea they came up with,we'll take a bank card and we'll put all the details on it,account holders name,bank account number,sort code,security number(?) and signature(although no 1 ever checks this??),so when u lose ur card whoever finds it has all those details easily available.and then just to make it harder for evry1 they invent a card-reader or pinsentry call it what you want,pain in the arse is my personal fav.barclays online banking is a joke,you follow the instructions,press the correct(green) button at the correct time and lo and behold,it tells you that you pressed the browser back button and you've been logged out,truly amazing..congrats barking mad bank.

about 5 years ago

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Think about what you are saying

haven't any of realised...you DON'T have to use it. You can log-on without using the PINsentry.

So as a matter of fact, all of you are complaining because Barclays has made their banking more secure. [oh and if you're in an internet cafe doing banking, I'm pretty sure the massive logos of banks on their pages would give it away as well ;)]

think about it.

almost 5 years ago

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DaveC

I use one of these on my Barclay account (personal) I have another for for a different bank account (joint) and a further for a a different (works) bank account I can use ALL/ any of them for any bank accounts , I find them easy to use and for an old fa*t like me (75 ) it gives me the added peace of mind of some additional security
DaveC

Oh PS I'm still working ;-))

over 3 years ago

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