Air passengers are turning in increasing numbers to web check-in and other DIY services as airports get more crowded and annoying, according to research from travel tech group SITA.

Over half of the airlines it surveyed – including all low-cost and top 25 carriers - already offered customers the opportunity to check-in via the net, while 89% expected to do so within two years.

Twenty one percent of travellers, meanwhile, had used the web to check-in – a figure SITA expects to increase to 35% by the end of the year.

It also found more passengers were turning to self-service kiosks to dodge queues - 37% expected to use them this year and 49% next.

Paul Coby, chairman of SITA, said:

“Airlines are increasingly using web check-in because they want to make travel easier for their passengers... It’s relatively easy to deploy and saves cost, so it’s a win-win for both passengers and airlines.”

The survey also found that 76% of airlines were planning to offer mobile-based check-in services within two years.

Airlines said online ticket distribution represented 35% of their total ticket sales, while SITA predicts that 86% of all tickets will be electronically issued by the end of next year.

Related research:
Travel Website Benchmarks 2007


Published 19 October, 2007 by Richard Maven

529 more posts from this author

You might be interested in

Comments (0)

Save or Cancel

Enjoying this article?

Get more just like this, delivered to your inbox.

Keep up to date with the latest analysis, inspiration and learning from the Econsultancy blog with our free Digital Pulse newsletter. You will receive a hand-picked digest of the latest and greatest articles, as well as snippets of new market data, best practice guides and trends research.