I spend a fair amount of time on eBay, but using Internet Explorer 7 to shop on the auction site has become a bit of a nghtmare recently.

This is because I keep getting pop-ups whenever I click to view an item on the site, with a security warning related to internet telephony service Skype, which eBay acquired in 2006.

Before I can continue and actually view the product page, I need to decide whether or not to allow this: 

eBay pop up warning

If this just happened once, it would be annoying enough, but the fact that this warning comes up every single time I want to view an item on eBay makes it a user experience nightmare.

I'm not the only one either; eBay's forums are full of threads complaining about this, dating back to the end of last year. 

I've solved the problem by simply using another browser to access eBay; Firefox, Chrome and Safari are all immune to the problem, which seems to be affecting users with the combination of Vista and IE7.

IE7 has roughly a 28% share of the browser market and 12% of web users have Vista, according to these stats. I'm not sure what the overlap is, but it is clearly a significant number of eBay users.

Therefore, it baffles me why eBay didn't test its product pages on this browser and o/s, and fix the issue before integrating Skype, and even more so that it hasn't fixed such a serious usability issue months after users started to complain about it.

Related articles:
eBay vs Craigslist: double Web 2.0 standards?
Can eBay’s new regime tackle its credibility gap? 

Graham Charlton

Published 24 October, 2008 by Graham Charlton

Graham Charlton is editor in chief at SaleCycle, and former editor at Econsultancy. Follow him on Twitter or connect via Linkedin.

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Comments (5)

Andrew Nesbitt

Andrew Nesbitt, Developer at Forward Internet Group

Safari users can't even purchase things on ebay anymore, when you hit buy you get an alert telling you safari is not allowed then you are redirected away!

eBay has never had the best accessability but after recent updates they seemed to improve things, until now!

almost 10 years ago


Peter Parkes (Skype Blogger)

Thanks for pointing this out, Graham. The Skype web team are working with the eBay guys right now to sort this out, so hang in there.

I’ll comment here again when I have more news - and I’m sorry it’s a pain in the meantime.

almost 10 years ago



A petition to rid ebay of it's current and DECEITFUL CEO, John Donahoe, is now available for your signature and comments at


almost 10 years ago


Another New Pop up on Ebay

I have a new type of pop up occurring whenever I go on ebay, it is down on the right hand side of the screen and it shows things for sale !! just started today, wasssup??? it is orange and shows pictures and prices, it closes when I close IE... I don't like it...seems intrusive..

almost 8 years ago


Dave Daly

Dear Ebay get rid of these annoying pop ups or risk losing your customers. Someone, somewhere will come up with an alternative site, and for the sake of a "LITTLE MONEY GRABBING ON YOUR PART" we will ALL go elsewhere. £££££££££££

over 6 years ago

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