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Electricshop.com is the online arm of independent electrical retailer Strangewood Group.

Electricshop.com

The site has been updated recently and I've been taking a look to see how it measures up against the bigger electrical retailers' sites...

Homepage

The website has a good professional look to it, which is good for establishing customers' trust in the site, as they (like me) may not have heard of the retailer before arriving via a search engine.

Text is clear and readable, and the site displays some reassuring signs; the PCI Compliant and Internet Shopping is Safe logos, as well as clear contact details.

Elsewhere, latest offers are well laid out, as well as links to recommended and best selling items.

The main navigation is simplified, with links to 'kitchen and home' or 'home entertainment' the only options, though further categories are provide once you click on these links.

A prominent search box provides a clear option for visitors looking for a particular product. The size of the search box is also appropriate for an electrical retailer, allowing for longer queries as is typical with electrical products.  

Searching for products

If you search for a product type or name in the box, or select from the range of categories, electricshop provides some useful feature filters to help you to refine and narrow down your search:

Electricshop feature filtering

Filtering is essential when you have a large amount of products in one category, and the site does this well.

There are enough filtering options to enable users to refine searches effectively: price, brand, colour, as well as technical details like energy efficiency and size (for cookers that is).

Filters can also be removed easily, while results can be sorted in various ways, allowing for easy manipulation of product searches.

Product pages

The product pages do most of the basics right and the price and other charges are made nice and clear; as well as displaying the free shipping offer at the top of each page on the site a single price including VAT and delivery is shown.

electricshop product page

Reviews from Reevoo are provided for products where they are available, and the call to action buttons are designed to stand out clearly on the page.

Further information about delivery options, warranties and technical details are displayed below the fold, though for some products, such as this 52" TV, more technical information may be a good idea if customers are spending £1500:

A couple of features which I haven't seen too often on other sites are also included here; price challenge and multi savings options:

price challenge

For the former, you can provide details of a competitor selling the product cheaper and electricshop will attempt to match the price, while the multibuy savings option offers discounts for customers buying five items or more.

Both of these rely on customers typing in product details and waiting for the site's sales team to get back to them, which may not work for some (though a phone number is provided for a quicker answer).

Basket / checkout

A basket preview is provided which overlays the page and gives a summary of products added so far and the total price. This needs a bit of adjusting though, as the basket preview is cut off, so part of the product descriptions and half the checkout button can't be seen: 

Shopping basket preview

The full basket summary page is nice and neat, providing a summary of products and charges with links to more information:

shopping basket

The checkout works pretty smoothly too; I like the fact that the site doesn't insist on registration before checkout, as customers will enter details anyway for delivery. This removes an unnecessary obstacle.

Once you click through to the basket and checkout process, the main menu bar and other navigation links are removed, which helps to funnel the customer through to the payment stage.

Links to information about security and returns open in a new window, which should avoid the risk of customers accidentally abandoning the process, though the 'contact us' and 'about us' links will take customers out of the checkout.

Conclusion

Electricshop.com is a well designed and easy to use website. The design has been well thought out to make searching and buying products easy for customers.

There are a few problems though; it can be slow to load at times, especially when adding filters during product searches, while some of the customer testimonials at the bottom of the product pages don't convince:

electricshop - customer testimonials

There is a testimonial on each product page, not necessarily related to the item on display and, without exception; each one is full of praise for the company.

Now, Electricshop.com may have plenty of happy customers ( the Kelkoo page for the company paints a similar picture), but reviews can lack credibility when they are nothing but positive.

Any company, no matter how efficient the company may be, will have the odd unhappy customer, and the occasional negative or ambivalent review can have the effect of making the rest seem more believable.  

Graham Charlton is a researcher at E-consultancy. Find him on Twitter here .

Related articles:
Site review: Sky Shopping
Site comparison: Comet v PC World 

Graham Charlton

Published 24 November, 2008 by Graham Charlton

Graham Charlton is the former Editor-in-Chief at Econsultancy. Follow him on Twitter or connect via Linkedin or Google+

2565 more posts from this author

Comments (3)

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Paul

This is a excellent break down of the overall website, great detail and spec of the products.

about 7 years ago

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Peter Williams

Having read previews online reviews and as as I live close by, I decided to pay a visit to their site address: electricshop.com, 8 Acrewood Way,St. Albans,AL4 0JY.

 Having entered an electrical shop and doing some browsing I overheard a telephone conversation of a disgruntled customer. I then approached the desk and asked the salesman about the item that I was after. Although it needed ordering, they were quite happy selling their display models. As they could not match the online price (which is quite normal with some retailers) I asked them if they had anything to do with the "electricshop.com?" "No was their reply".

So I left and started looking around. I spoke to several other units in the area and approached the Postman in the next street who told me that I had indeed the correct address and location. So what's going on? Having spent a good 50 mins I could not find "electricshop.com". As this looks very suspicious and not something I would expect from a trustworthy company I have purchased else where.

over 6 years ago

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bilgicity

thank you good

over 6 years ago

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