{{ searchResult.published_at | date:'d MMMM yyyy' }}

Loading ...
Loading ...

Enter a search term such as “mobile analytics” or browse our content using the filters above.

No_results

That’s not only a poor Scrabble score but we also couldn’t find any results matching “”.
Check your spelling or try broadening your search.

Logo_distressed

Sorry about this, there is a problem with our search at the moment.
Please try again later.

The number of searches for store opening times and related terms spiked over the Easter weekend, as people looked to see if it was worth a trip to the local supermarket, but retailers aren't making the most of these searches.

Robin Goad from Hitwise has been looking at the number of searches for these terms, finding that Tesco, Asda and Sainsburys all featured in the top ten.

According to Robin's Hitwise post, UK web users searched for 12,100 distinct terms containing the phrase ‘opening times’, 7,200 containing ‘opening hours’ and 500 containing ‘store locator’:

Hitwise - opening times searches

Most of the 'opening times' search terms were accompanied by brand names but there are some others that were popular. For instance, 'good friday opening times' was a popular search term, but one for which just 64.7% of searches were successful (i.e. the searcher clicked a link on the results page).

This means that supermarkets and other retailers are missing out on a chance to drive some more traffic to their websites, leaving sites like theanswerbank, and The Trafford Centre to benefit from these searches.

Also, the supermarkets, even when searchers are using their brand names as part of the query, are often not directing users to the relevant content on the site to answer their questions.

Tesco performed best here, with the top result for 'Tesco opening times' being the store locator page where customers could find their nearest store and its opening times. It even displayed Easter opening hours:

Tesco opening times

Sainsburys also performed well here, but Asda, whose opening times were the second most popular search, failed miserably on this. Its store locator tool was the sixth result on a Google search, half below the fold on my browser.

Top spot was taken by a site called openingtimes.co.uk which seems to have taken advantage of the SEO opportunity itself, and ranks very well for this and similar search terms.

Worse still, once users find the store locator for Asda, it didn't even provide the information people were looking for, instead asking users to call the store, which might be closed, to find out about opening hours. Some searchers may simply find a store that does give them the information they want and shop there instead.

Asda store locator

This is not the first example we've had about supermarkets and SEO mistakes; Kevin Gibbons posted on this blog with his observation that Asda and others were ranking very poorly for the term 'supermarket' on Google UK, something which is still an issue, though Google's local business results have helped them slightly.

Graham Charlton

Published 14 April, 2009 by Graham Charlton

Graham Charlton is the former Editor-in-Chief at Econsultancy. Follow him on Twitter or connect via Linkedin or Google+

2565 more posts from this author

Comments (4)

Avatar-blank-50x50

Jerry Okorie

The problem with supermarkets interms of SEO will boil down to priority and quick wins. Why would they bother optimising terms that will never lead to sales? In the other hand, why shouldn't they? if Google could emphasis on Local business listings with attributes that accomodates  opening hours , I think most companies should learn from this post.

Thanks for sharing

over 7 years ago

Avatar-blank-50x50

Gerry

Ah - but Tescos had one major flaw - the accessible version (which you get if your on an iPhone) seemed to be talking about August bank holiday opening times, and was utterly confused ...

over 7 years ago

Graham Charlton

Graham Charlton, Editor in Chief at ClickZ Global

Good spot Gerry.

over 7 years ago

Graham Charlton

Graham Charlton, Editor in Chief at ClickZ Global

Having been contacted by ASDA, I should also point out that, if people call the store for opening times, the lines are operating even if the store in question is closed.

over 7 years ago

Comment
No-profile-pic
Save or Cancel
Daily_pulse_signup_wide

Enjoying this article?

Get more just like this, delivered to your inbox.

Keep up to date with the latest analysis, inspiration and learning from the Econsultancy blog with our free Daily Pulse newsletter. Each weekday, you ll receive a hand-picked digest of the latest and greatest articles, as well as snippets of new market data, best practice guides and trends research.