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Shopping aggregator site ShopStyle has launched a iPhone app which allows users to buy fashion items from a range of retailers, including John Lewis, Net-A-Porter and others.

The ShopStyle app, launched this week, lets you browse through 4,000 brands, and then either email links to purchase later, or buy straight from the phone.

Navigation / product search

The app provides some good options for browsing its product range, and it works pretty smoothly. You can opt to search by brand or product type, before narrowing the selection further by choosing sub-categories:

ShopStyle app navigation

This works well to a point, but there needs to be more ways to narrow the product choice as, once you have chosen a product type and sub-category, such as accessories / hats, you can be left with a lot of products to scroll through.

What the app needs here is to provide more ways for users to narrow down the number of products, by colour, price range etc.

The product lists are well presented, and resembles the visual browsing features introduced by Zappos recently, but the amount of images means that it can be slow to load on a mobile.

The search option works well too, also presenting results visually, and actually provides some good filters for users. Before you select a search term, you can choose to look only at sale items, or narrow by price range: 

ShopStyle search filters

Product pages

Product pages have to be relatively simple on a mobile, and these definitely are, just giving users the price and a brief product description. For delivery charges and other details, you need to go to the retailer's website. 

ShopStyle product page

You can choose to see a full screen image of the product, though alternative views etc are not available. After this, you can choose to save the item to your favourites list for next time, or email the link to buy the product from the main website.

Making a purchase

If you want to buy from the app, you will be sent straight to the product pages on retailers' websites, which are not optimised for the mobile screen.

ShopStyle buy item

There is little ShopStyle can do about this, unless partner retailers happen to have mobile sites, and not many do, in the UK at least.

This isn't great from a usability perspective, though the experience differs according to the particular retailer's checkout process, with some easier to negotiate on a mobile than others.

Even on the best checkouts though, it's difficult to read any of the text and get through the process without a lot of zooming in and out, waiting for the next page to load, and entering email addresses, card details etc. 

ShopStyle might as well provide this option, though I suspect that the poor user experience may convince a lot of shoppers to wait until they get to a PC to complete their purchase. 

Conclusion

The ShopStyle app looks good, and has some good features, but it suffers from a lack of filtering options, and the drawbacks of buying online from checkout processes which have not been tailored to mobile users.

Graham Charlton

Published 17 July, 2009 by Graham Charlton

Graham Charlton is the former Editor-in-Chief at Econsultancy. Follow him on Twitter or connect via Linkedin or Google+

2565 more posts from this author

Comments (1)

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Nicole Cook, ShopStyle

Hi Graham, Thanks for your review of our ShopStyle mobile app. We wanted to let you know that we've listened to user feedback and have made some improvements to our latest version.

We have enhanced the search functionality to allow for greater refinement of results, we've made major performance enhancements making browsing and searching 3 times faster, we've included sharing functionality (twitter, email), and we've added categories such as Men's Fashion, Home & Living, Women's Beauty, etc. And while the checkout process is in the hands of retailers, we're working with select brands/retailers to help optimize their mobile checkout process.

We're hoping you'll check out our latest version and let us know if you have any questions.

Much Appreciation,

Nicole Cook

Manager, Business Development & Marketing, ShopStyle

almost 7 years ago

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