{{ searchResult.published_at | date:'d MMMM yyyy' }}

Loading ...
Loading ...

Enter a search term such as “mobile analytics” or browse our content using the filters above.

No_results

That’s not only a poor Scrabble score but we also couldn’t find any results matching “”.
Check your spelling or try broadening your search.

Logo_distressed

Sorry about this, there is a problem with our search at the moment.
Please try again later.

The American market may be quick to catch onto some things, but the adoption of QR codes has not been one of them. The two-dimensional bar codes, that point to a destination online when captured with a smartphone, have taken off in some markets (they're huge in Japan!) but have not been met with widespread adoption stateside.

This week, Google announced a broad plan to introduce QR code stickers in the windows of over 100,000 local businesses nationwide. Could this be the tipping point that imbeds the QR code in the American conscience? Well, that will depend on a few things.

For starters, Google will have to get consumers to actually interact with the things on a widespread basis. The search giant is already trying to incite retailer interest by caling its program Favorite Places. The curated tone will likely encourage retailers to sign up for a spot on the list. Now if consumers start taking the bait, it could work. And Google might just end up cornering another digital marketplace.

These two-dimensional bar codes have been trialed in all sorts of advertising campaigns, from print to stickers on all sorts of surfaces. Many brands — from Louis Vuitton's use of Murakami to Esquire's recent Sherlock Holmes tie in — have helped close the loop between the offline and online worlds.

But as of yet, QR codes have not become a common occurence for American consumers. Google is hoping to change that with Favorite Places.

A few weeks ago the search giant added a mobile couponing option to its Google Local Business Center listing, meaning that mobile search results now often include mobile coupons redeemable at local retailers. This week Google launched "Favorite Places on Google," which includes venues in over 9,000 towns and cities across the country that will have a Google created (and QR enabled) sticker in their windows.

Restaurants and other retailers have long been in the habit of putting quality stickers in their windows (reviews, Zagat ratings, positive newspaper and magazine features), but this effort would result in more real time information. It could also lead to more informed — and happier consumers.

Google isn't the first to do this, they just might be the ones to get it off the ground. According to AdAge:

Citysearch pilot-tested a similar program in San Francisco back in March of 2008. In that trial, 500 businesses reviewed by Citysearch placed printed Scanbuy's brand of bar codes in their windows. Scanning the photo with Scanbuy's software would send you to the business' corresponding Citysearch page where you can read reviews and other information.

Around the same time, QVC and Case Western University did some trials in which students could scan QR codes on outdoor print signage. These codes let users get campus bus arrival times, order magazines, enter sweepstakes and get text alerts from USA Today, among other applications.

Beyond being a bigger player than Citysearch or QVC, Google has enabled their coupons to be read by any QR code reader, which is a big step toward wider adoption. (A brand specific reader is one of the things that has hobbled Microsoft's entry into the arena, Tag.)

But Google making a play in the space is no guarantee that it will take off. The search giant has made previous efforts with these square codes. Placing QRs in newspaper ads drove 6.5 times more revenue than the ads without embedded codes, but they still failed to deliver expected results, and Google killed the campaign this January.

While QR code adoption has been slow to take off in the U.S., some of the obstacles have been eliminated recently. Last year, when Case Western's trial seemed to implode, search advisor Andrew Miller said QR codes weren't just around the corner for U.S. markets because “adoption rates will be slowed by the expense and low penetration of broadband-enabled phones with data plans.”

Now that consumers are quickly gobbling up smartphone models, it's easier to find phones that can translate the codes. But the method of delivery is still unproven. Zagat's established itself as a player in the restaurant business over a long period of time. Google does not have the same clout when it comes to restaurant reviews. And while smartphone users may be excited to scan a QR code on a window of an establishment that they've walked up to, that smartphone is the same reason that they can just as easily find out the information they want before they get there.

Image: Google

Meghan Keane

Published 8 December, 2009 by Meghan Keane

Based in New York, Meghan Keane is US Editor of Econsultancy. You can follow her on Twitter: @keanesian.

721 more posts from this author

Comments (7)

Comment
No-profile-pic
Save or Cancel
Avatar-blank-50x50

Jonathan Bass (Incentivated.com)

Marks and Spencer has 2D barcodes (Datamatrix variety) on fresh juice bottles - see http://www.flickr.com/photos/adrianshort/3950656540/ and http://business.timesonline.co.uk/tol/business/industry_sectors/technology/article6945273.ece (second link also mentions Sony Ericsson's plans to install the software on all their phones).

almost 7 years ago

Avatar-blank-50x50

Martin Shone, Web Developer at GE Healthcare

I've just used 2 QR codes on a theatre poster linking to the online box office and a text version of the poster giving dates, times etc.

I think the really crucial factor in widespread use of these lies with phone manufacturers - when the software is available out of the box people will become inquisitive and want to use it.

almost 7 years ago

Avatar-blank-50x50

Ryan McBurney

This is great news! QR codes offer endless possibilities to small businesses, brands, publishers, etc to directly connect with consumers thru the mobile phone to make strong and meaningful connections. As mentioned in the article, QR codes are seen all over Japan, but have not yet hit mass-adoption in the US and Europe. Well that is all about to change. Google's stickers, in my opinion, is the nudge that QR codes needed to hit it's tipping point and gain mainstream acceptance from carriers, businesses and consumers. The immense value QR codes offer is evident, and people are starting to come to this realization. My company, Mobile Discovery, is offering a free trial to anyone interested in creating, managing and tracking QR codes on our campaign management platform. Check it out at www.mobilediscovery.com

almost 7 years ago

Avatar-blank-50x50

iD Shirt®

Great Post! You can also see iD Shirt® - The original T-shirt with your own QR Code: http://www.idshirt.net and our experimental blog (QR World) with QR Code made of textures: http://qrworld.blogspot.com

over 6 years ago

Avatar-blank-50x50

ben

@Ryan McBurney: the reason qr codes aren't big in the U.S. is not only about the number of phones supported, but more importantly as stated in the article, the fact that it is too expensive for most people to have a phone that supports them. Between the phone price, the base plan, and the data plan most people don't feel they are worth the money. If google wants qr codes to become big in the U.S. what they need to do is encourage cell carriers to make smartphones and data plans more affordable and more people may buy the phones. Otherwise they most likely won't attract anybody that isn't already familiar with them.

over 6 years ago

Avatar-blank-50x50

zOnk.oNe

I was just asked to research these qr codes and find a way to implement them into my company's marketing plan. Thanks for the read. *So far I haven't seen anything especially 'wow' about these codes still. I'm sure there's a great example, but as of now, seems like a fancy way to show a web address (that needs a phone, data plan, and add on app to use). peace

over 6 years ago

Avatar-blank-50x50

Andrew

Thanks for pointing back to my post from 2008. I've certainly seen a rise in QR codes' prominence in marketing materials since I wrote the post. But (and it's a big but), 3 years on I'm still not sure they are ready for primetime in the U.S., primarily for the reasons you mention in your post.

It's not for a lack of trying though. Google Goggles is my preferred app to scan QR codes and more come online every day. I understand the usefulness of the technology more now, but it's still a long road to mass adoption.

over 5 years ago

Comment
No-profile-pic
Save or Cancel
Daily_pulse_signup_wide

Enjoying this article?

Get more just like this, delivered to your inbox.

Keep up to date with the latest analysis, inspiration and learning from the Econsultancy blog with our free Daily Pulse newsletter. Each weekday, you ll receive a hand-picked digest of the latest and greatest articles, as well as snippets of new market data, best practice guides and trends research.