Some of the most talented search people in the business are in the UK market and although it’s relatively small there is a lot of competition. So if your campaigns aren’t being managed correctly, you could be falling behind.
Here are five ways you can assess your Pay Per Click (PPC) Agency, even if you don't have direct access to your campaigns…
PPC marketing continues to grow and take increasingly larger chunks of marketing budget. But where is all the money going? Do you know how much your clicks actually cost? Are you bidding on all the keywords you should be? Are your ads any good? What would happen if you stopped using pay per click?
More and more Financial Directors are now asking these questions of their marketing departments and agencies.
Thankfully, unlike other forms of marketing PPC is extremely transparent. I have picked five ways for you to rate how your campaign is performing (and your agency), even without accessing your PPC account.
1. Use Google’s Preview Tools to check up on your campaigns
Performing searches on Google can have a detrimental effect on your campaigns. Every time you search for your business you are driving up number of impressions.
When you don’t click on the ad you could be lowering your Click Through Rates (CTR) and therefore, increasing your costs.
Worse still, clicking on your competitor ads actually reduces their costs – because it gives them 100% CTR.
Google provides two handy preview tools - one for computer searches and one for mobile searches.
For computer searches go to: https://adwords.google.com/select/AdTargetingPreviewTool
The mobile tool can be found here at http://www.google.com/m/search. You can use it to see how ads are being displayed on Smartphones, iPads and WAP phones.
Not only do these tools give you a safe environment to check your ads and keywords, they also allow you to see how your ads are performing in any location. So if your agency is supposed to be running a localised campaign in New York, but you are based in London you can set the preview tool up as if you where situated in New York.
Did your agency tell you about these preview tools?
2. Is your agency defending your brand term?
You have spent a fortune on building your brand, so is your PPC campaign helping you defend your brand? Is your agency bidding on your brand term?
In general, bidding on your brand term is a good thing as it increases clicks and conversions for both PPC and SEO traffic. Searchers tend to have more trust in companies when they own both the PPC and SEO terms on the search results page. It also helps defend you against others bidding on your name.
In this example the Consumer Credit Council Service (known as CCCS) is being hijacked by its rivals:
Look at the Debt Advice Trust. It has both the top PPC and SEO positions and owns the search results page:
Is your agency running a brand campaign? Are they hijacking your rival’s brand campaigns?
3. Long tail keywords
If you want search to drive direct response then you need ensure that your long tail keywords, the users search query and the ad’s headline and text are all relevant and that they are all closely linked.
In this next example, the search query is ‘book 3 star hotel central London’. The results returned are very generic, with no mention of 3 star or 3* anywhere:
On the other hand, the query ‘4 Star Hotel Manchester’ shows that Millennium Hotels has taken the time to make sure their ads match the search query, therefore increasing their chance of a better click through rate (CTR).:
Is your agency producing the most relevant, compelling ad copy they can?
4. Keyword Spy
The Keywordspy.com tool allows you to peek not only into your own campaign, but also that of your rivals. Simply enter your domain to see an approximation of the PPC account:
Be warned! While it works well for those spending more than £10,000 per month, those spending less may find the results less useful.
It will even tell you what your best performing ad is and your Cost Per Click (CPC) bid for each ad:
Does your agency use tools like this to keep up with your competitors?
5. Google Analytics
Google has just upgraded Analytics to give you more information about AdWords. Even if you haven’t got access to your AdWords account you should be able to get access to your Google Analytics either by asking your Agency, or setting Analytics up yourself and asking your agency to link your AdWords and Analytics accounts together.
You can find the new AdWords report in the Traffic Sources Menu:
One of the most useful reports is the Destination URL report which shows you how your landing pages are performing, and gives you your goal conversion information.
The Day Parts report is also very powerful. This shows how your campaigns are performing on an hourly basis. This is useful for optimising your campaigns.
I’ve focused on Google AdWords but you can use Google Analytics to check your AdCentre, Yahoo, LinkedIn and Facebook PPC campaigns by going to the Traffic Sources tab and selecting all Traffic Sources.
Does your agency supply you with regular reports? Do they then go on to use the information in the reports to optimise and improve your campaigns?
So how did your agency rate?
So how does your campaigns stand up? Out of five, what rating would you give to your agency?
Hopefully you should already have a close relationship with your PPC agency and be talking to them regularly about how you can improve your campaigns and use them to engage with your audience.
If not, speak to them and tell them your concerns and get them to review your account with you. In the long run, you’ll both benefit from a closer, more collaborative relationship.