It should come as no surprise that social media links help people share and open emails more often. But marketers aren't taking advantage of that option.

According to a new study from email marketing provider GetResponse, offering at least three social options leads to 55% higher click-through rates. But only about half of email marketers are adding social elements to their emails.

The “Email Marketing and Social Media Integration Report” found that email messages including a social sharing option generated 30% higher click-throughs than emails without any social sharing links. Messages with three or more sharing options generated 55% higher click-throughs. Emails with a Twitter sharing option returned 40% higher CTRs than messages without any social media links.

Among those that used sharing in their messages, Twitter was the most popular option, included in 67.2% of all social emails. Facebook came in second at 62.7%.

In the study, GetResponse's parent company Implix analyzed almost 500 million emails sent by over 19,000 GetResponse users. 

According to Susan Wing, communications manager at GetResponse, shared emails encouraged people to not just open those messages, but click through something inside the email. Considering the ease with which social options can be used, she says:

"Why not use Twitter sharing or YouTube, and see what happens?"

But not everyone is using the social tools available to them. According to Wing, the company surveyed its users last year and found that 88% planned to use social sharing in 2010. But in actuality, only a little over half actually implemented those changes.  She says:

"We think there might be some trepidation as to what they're getting themselves into."

Simon Grabowski, founder of GetResponse, says marketers should definitely be including social options:

“It’s not enough to integrate campaigns with social media networks – the power is in sharing. For example, Twitter users are posting 55 million tweets per day. And Facebook has over 400 million active users worldwide, each with about 130 “friends”... Imagine the impact on campaign results if every recipient shared a message with 130 friends, and so on and so on! The best part is that there’s no added cost to include social media sharing, so it’s pure ROI.”

Wing notes that marketers are probably doubling their CTR every time they add a social sharing link. Which should encourage others to start doing just that:

"We think this is going to be great bait for people to start jumping in the pool and start sharing."

Meghan Keane

Published 21 June, 2010 by Meghan Keane

Based in New York, Meghan Keane is US Editor of Econsultancy. You can follow her on Twitter: @keanesian.

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Comments (4)


Jennifer Dennard

We recently started using social sharing links in our HealthDATA/Porter Research and Textile World enewsletters sent out by Silverpop. It's a little too soon to tell if they've helped increase our clickthrough rates, but I feel it's an opportunity that can't be missed. The chance that a story will go viral, even if only in a small way, is too good to pass up.

about 8 years ago


Dan Gabriel

Yes, the study is right. All my customers are advised to include the social media liks in their e-mails.

When they listen, they win more followers and sharing information  about the business.

Thank you for your study.


about 8 years ago


Dan Gabriel

Sorry, when you are in the rush - spelling errors - instead of liks - should be links.

My apologies,


about 8 years ago



I got this web page from my pal who told me about this website and at the moment this time I am browsing this website and reading very informative articles here.

almost 6 years ago

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