{{ searchResult.published_at | date:'d MMMM yyyy' }}

Loading ...
Loading ...

Enter a search term such as “mobile analytics” or browse our content using the filters above.

No_results

That’s not only a poor Scrabble score but we also couldn’t find any results matching “”.
Check your spelling or try broadening your search.

Logo_distressed

Sorry about this, there is a problem with our search at the moment.
Please try again later.

B&Q recently launched its new Club loyalty app as it seeks to take advantage of that fact that up to two-thirds of its customers use their phones in-store.

The home and garden retailer already has more than 640,000 customers signed up to its loyalty scheme, so the idea is to give them an easier way to redeem offers and also attract new users.

Rather than rewarding purchases with loyalty points, the B&Q Club app gives customers a reason to go in-store by offering exclusive discounts on various products.

The app, which was designed by Grapple, is available on iOS and Android, so I gave it a test run on my Galaxy S2...

Usability

The app certainly looks very slick, with a simple colour scheme and massive calls-to-action to make it easy to navigate.

Upon logging in you’re required to login or sign up for membership, with the lure of a monthly prize draw for £10,000 and cheap batteries used to sweeten the deal.

Creating an account is a two-step process and only requires your email address, name and postal address – it even uses a postcode lookup tool to shorten the process.

The functionality of the app is also extremely simple, with just three tabs to choose from. The homepage is the ‘Club’ screen, which displays a barcode that the customer needs to present to the cashier at the till in order to claim a discount.

                      

Then there is also a ‘Stores’ tab that uses GPS to show the location and details of all your local B&Q outlets, including a clickable telephone number and opening hours.

If you click on the address details it opens Google Maps so you can access directions, but the B&Q app stays open in the background so you can return to it using the back button on your handset.

The third and final tab is ‘Offers’, which is fairly self-explanatory and details all the promotional deals currently available from the app.

At the moment these include 20% off bulbs and seeds, 20% of hanging baskets and three-for-two on smoke alarms, which is probably enough to lure me to one of its stores this weekend.

In conclusion...

The B&Q Club app is extremely limited in terms of functionality, which makes it the perfect mobile loyalty scheme in my opinion.

The aim of the app is presumably to increase footfall in-store by offering discounts and deals, so there’s no need to overcomplicate it with unnecessary features that won’t be used.

A recent consumer survey by Adobe found that the two features that people deem to be most important in a shopping app are money saving offers and the ability to locate physical stores, so the B&Q Club app caters perfectly to this customer need.

                      

The retailer is also incentivising people to download the app with massive cash prize draws and once people have the app on their phone B&Q can target them with push notification of new offers.

I recently blogged about Debenhams’ use of push notifications, as they’re a great way of promoting offers to existing customers yet few retailers take advantage of them.

The one downside to the B&Q app is that cashiers currently have to type in the barcode number as the retailer hasn’t yet installed scanners at its tills, but overall I still think this is an excellent app that should help to drive customer loyalty and footfall in-store.

David Moth

Published 9 April, 2013 by David Moth @ Econsultancy

David Moth is Editor and Head of Social at Econsultancy. You can follow him on Twitter or connect via Google+ and LinkedIn

1690 more posts from this author

Comments (6)

Comment
No-profile-pic
Save or Cancel
Sarah Alder

Sarah Alder, Managing Director at Cranmore Digital Consulting Ltd

David, a very interesting post. Can I ask a really basic question please? What software do you use to get those mobile screenshots?
Thanks.

over 3 years ago

David Moth

David Moth, Editor & Head of Social at EconsultancyStaff

@Sarah, it's not actually specialist software, my Samsung S2 allows you to take screenshots at any time by holding the main button on the handset (maybe called the 'home' button?) and the on/off button on the right of the handset. Then I just email them to myself and upload them into our CMS as jpegs.

You can take screenshots on iPad and iPhone as well, though I'm not sure how. Might be one to ask Google!

over 3 years ago

Sarah Alder

Sarah Alder, Managing Director at Cranmore Digital Consulting Ltd

Thank you! Another reason to go to Android?

over 3 years ago

David Moth

David Moth, Editor & Head of Social at EconsultancyStaff

Could be! It also means you can have the dubious pleasure of using Facebook Home...

over 3 years ago

Avatar-blank-50x50

Jason

Same process on iOS - simultaneous pressing of power and menu button.

over 3 years ago

Avatar-blank-50x50

Jason

The app also supposedly allows you to scan your personal bar code from your account to login - unfortunately on my Galaxy S2 the app keeps crashing when trying to do it (I am using a computer screen copy of the barcode).
Also says app is out of date - even when just downloaded - see app reviews on Google Play.

over 3 years ago

Comment
No-profile-pic
Save or Cancel
Daily_pulse_signup_wide

Enjoying this article?

Get more just like this, delivered to your inbox.

Keep up to date with the latest analysis, inspiration and learning from the Econsultancy blog with our free Daily Pulse newsletter. Each weekday, you ll receive a hand-picked digest of the latest and greatest articles, as well as snippets of new market data, best practice guides and trends research.