Almost three-quarters (73%) of businesses carry out basic email segmentation while a further 16% are planning to implement it, according to the new Econsultancy/Adestra Email Marketing Census.

After basic segmentation, encouraging sharing of content (52%) and regular list cleansing (49%) are the email practices which marketers are most likely to be undertaking.

Businesses are clearly seeing the benefits of segmenting their email marketing as a further 46% are planning to implement a more advanced programme.

The report, which is based on a survey of 1,329 agency and client-side respondents, looks in detail at the approaches taken and the resources given to email marketing, as well as issues regarding effectiveness, deliverability, technology integration and mobile.

Which practices are a part of your email marketing efforts?

Looking at how things have changed since 2008, ‘marketing on transactional emails’ is the practice that has increased most significantly in the last five years (14%). 

Compared to 2008, most practices have fallen slightly, with regular list cleansing dropping the most (-11%).

Triggered emails

The Email Marketing Census also investigates the use of triggered emails. Just over a third of businesses said they use ‘automated response to website visit/sign-up’ emails, making it the most common trigger.

This was followed by ‘subscription or signup to a website’ and ‘timed content programme across sales cycle.’

Do you send out automated emails based on any of the following triggers or behaviour?

We also asked respondents which automated email programme has provided the greatest return on investment.

The greatest proportion of respondents (13%) said that abandoned basket emails provide the greatest return on investment. Supply-side respondents agree with those on the client-side, with the greatest proportion (14%) viewing abandoned baskets as having the greatest ROI.

Only 3% of client-side respondents see automated email programmes based on date notifications as having the greatest return on investment, and the fewest respondents rated lapsed customers and up-sell (4%) as providing the greatest ROI.

Which automated email programme has provided the greatest return on investment?

David Moth

Published 11 April, 2013 by David Moth

David Moth is Editor and Head of Social at Econsultancy. You can follow him on Twitter or connect via LinkedIn

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Comments (1)



What does 'basic segmentation' cover? If splitting a list into prospects/customers is 'basic segmentation' then I'm surprised it's as low as 73%...

Growth of transactional emails is interesting. I'm sure the new breed of dedicated services such as Mandrill from MailChimp will continue to make this easier and cheaper.

over 5 years ago

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