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From an interactive value proposition to brilliant product descriptions, there's much to love at Made.com.

I was taking a look around the site and kept stumbling on things that I consider to be best practice in ecommerce from this pureplay 'direct to designer' store.

Take a look at what I found and see if you feel the same way.

Interactive, animated value proposition

A value proposition is really important for first time visitors to see.

This is especially true when your company is a pureplay without a high street presence as is the case with Made. The company brings designer furniture at lower costs by cutting out the middle men and producing furniture in batches, which is then shipped straight to consumer.

Factors such as longer wait for delivery are ones that Made has to convey to the consumer in order to manage expectations.

Of course, this message is a positive one, because it's all about value. Made gets it across in an animation that is partly interactive and drops down when you click on 'How Made.com works'. I think it's an effective bit of web design.

Social proof on the homepage carousel

It's subtly done, but look! Amanda from Chorleywood is buying from Made.com right now, so why can't I?

social proof made.com

Contiguous web design

The design of Made.com is contiguous with the design of the products it sells and the design of the ideal homes of its customers.

What I mean by that is the website 'fits' the products perfectly. There's a minimalism and clarity to the site that is also sought in the furniture and homeware on sale.

Before I sound too up my own backside, here are a couple of screenshots to demonstrate.

made.com home page

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made.com product listings 

Incentivised content crowdsourcing

Each product page has a call-to-action under the header 'real inspiration' that asks users to 'send us your snaps' and featured images will get £15.

This is a pretty epic commitment to user generated content. It shows that Made understands that as a pureplay it needs to work hard to create engagement that might normally be sought on the high street.

Regarding the pieces as 'real', even though users' orders are yet to be produced, is vital for consumers to engage with the site and browse as in a store.

Seeing photos from customers' homes also helps to show the quality of each piece, not just the stock images on site.

upload your photo - made.com

Unboxed: a social network for Made customers

Unboxed is a social network for Made customers, where peers can answer questions about products and post pictures of their own.

This is obviously going to be popular, as people who are proud of their homes want to brag about it to others. Positioning a user community in this way is quite innovative - the emphasis is on imagery (see the Pinterest-style design) and inspiration, as opposed to merely product feedback or FAQs.

made unboxed

The messaging when one first visits the Unboxed website is, in my opinion, spot on. There's great imagery as usual, but the copywriting stands out.

It makes clear that Made might be a pureplay, but it's about real people, real furniture and spaces.

Click through to take a look at the site.

unboxed made.com

Incentivised word of mouth

Lots of companies offer referral fees if existing customers persuade friends to get on board. However, what's particularly nice about Made is the way it displays the offer.

The number of friends a consumer refers is equated with a piece of furniture that the reward could buy. This is very compelling and again adds a visual element to the page. Additionally, both the referrer and their friend receive a discount, which is a neat way of getting both parties on board.

rewards programme

Ultra zoom

Made tries to reassure the user at every turn that they are getting good quality. There's no doubt that buying to order, paying say £500 for a sofa without seeing it first, might be an act of faith for some.

For the less easily convinced, the product page zoom is effective and very sharp. One can move the zoom box around the product image in window, as you can see below. It really helps to get an idea of the finish and feels like one is looking over the goods with a magnifying glass.

product zoom

product zoom 

Cleverly angled product images

Take a look at any of the statement furniture on Made.com, typically the sofas and chairs. The main product images are very smartly taken quite close up and from a low angle.

It's only a small touch, but it gives the products a grandiosity that cannot be ignored. There's one shown above, but here's another for good measure.

One would think this is a widely used technique, but look at the picture below it of an IKEA sofa, no angle, no shadow, no grandiosity, less impulse to buy.

made.com product image

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ikea sofa 

Pressing calls-to-action

Made furniture is... made, so the countdown timers are already implicit with the service. The products are made in batches which the timers count down to.

But including this timer in the call-to-action to buy, as well as including the typical high street price (with a slash) is a very persuasive touch indeed.

made calls to action

'Match with'

At the bottom of product pages, mostly on the more expensive items such as sofas, there are recommended products to match with this item.

This copy is smart because the recommendation is framed as style advice, quite a different beast to cross sell.

There's also a 'recently viewed' products display at the bottom of product pages, again with nice thumbnails.

match with - made.com

Persuasive basket

Think not about the price, but about the savings! The delivery price is announced as 'capped', too, which is language designed to side with the customer.

There's also a timer announcing when the basket will expire. This isn't usually good practice, but as these products are made in limited runs, it's necessary for Made to do this at some point. Turning it into a persuasive design point is again neat.

And look at the bottom of the screen, I'm not just offered related products on the product page, but in the basket itself.

(Click to enlarge)

made.com basket

Slinky checkout

My details are saved, there's that timer again, there are securepay badges to reassure me, the high street prices and delivery details are emphasised once again and I'm guided through the checkout with a nice little roll-up functionality.

There could probably be an easier way of going back one step (I did this using my browser back button), but apart from that I liked the design.

This video's a little grainy, so you'll have to take my word for it (I need to buy a mac or get some better PC screencast tech).

 

Last chance

Again, Made makes use of limited availability by allowing the consumer to browse all the products about to be batch produced.

last chance - made.com

Money-off for email signups

£10 is a not insubstantial amount of money, but it's a price Made is willing to pay (off the bottom line on a purchase) to get consumers to subscribe to the email list.

Email is an incredibly important channel for the company so this is a wise tactic. Browsing through product lists, one sees a little tab with a star on it on the left hand side of the browser. Hovering over this star pops out the £10 off promotion and clicking brings up the lightbox shown below.

email signup made.com 

Subscribe for £10 off your first order.

email promo - made.com 

Reassuring press coverage

Articles and features from the press are archived on the site, going back to 2010. They can be clicked on and pop out as light boxes. While not everything is legible (these are smallish images of A4 magazines) it's still obvious as to what the style of the features are and, most importantly, which prestigious titles Made has featured in.

This is another example of the pureplay reassuring the customer who thinks of herself as a connoisseur but wants to be sure the service and the end product is good.

made.com press section

404

I found the 404 when a link to customer testimonials failed. Not ideal, but at least the 404 is simple and effective:

Perhaps you could...

Start at the homepage

View our hottest products

Find out more about us

Send us a note

(Click to enlarge)

made.com 404

Brilliant product descriptions

I've highlighted just two product descriptions below, but for two very different products, showing how much time Made has put into tailoring its copy. Both descriptions read as though written by a stylist or designer who knows the product but also how it might fit within an interior.

The Kubrick sofa uses a variety of copywriting techniques, extolling the heritage of the design, gently trying to cross-sell, discussing comfort and style and also mentioning the showrooms for those who want a closer look (there are two that can be visited in the UK).

Each descriptive paragraph is neatly accompanied by one of the nice product images that is also viewable on the product page carousel.

You can click through either screenshot below to see the product pages on the website, where you'll find full product specifications, too. Materials, dimensions and delivery and returns are made crystal clear.

Again seeking to avoid misunderstanding or ambiguity, the product image carousel includes a scaling aid which shows the dimensions of the sofa and juxtaposes it with the outline of a person. You can also see this below.

Kubrick sofa product description

sofa product description

made.com scaling aid

Rodnik Match Box print description

More of the same in this product description of an art print.

Click through to check out the page.

product descriptions

Ben Davis

Published 12 August, 2014 by Ben Davis @ Econsultancy

Ben Davis is a senior writer at Econsultancy. He lives in Manchester, England. You can contact him at ben.davis@econsultancy.com, follow at @herrhuld or connect via LinkedIn.

899 more posts from this author

Comments (5)

Jack Stevens

Jack Stevens, SEO at Shine Search

Product pictures in particular are such a key sales driver for these kind of products. Totally agree this is something Made.com do incredibly well

over 2 years ago

Avatar-blank-50x50

Ted Richardson

How much did they pay you to write this? *** disclaimer time?

Tony

over 2 years ago

Pete Austin

Pete Austin, CINO at Fresh Relevance

Very annoying that the site loads behind a modal subscribe form, so visitors must waste time closing it - or close the whole site and try the next search result instead.

@made: Please A:B test waiting until people have been on the site for a few minutes - so they'll know whether they are interested or not - before displaying this form.

over 2 years ago

Pete Austin

Pete Austin, CINO at Fresh Relevance

Only on desktop apparently. A brief experiment suggests the modal subscribe form is not loaded on iPhone or Android.

over 2 years ago

Ben Davis

Ben Davis, Senior Writer at EconsultancyStaff

@Pete

Great point, I was already cookied.

over 2 years ago

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