Black Friday has come and gone, leaving my inbox full to the brim with tempting offers and discounts.

Thanksgiving sales have been big business in the US for many years but they’re now starting to catch on among UK retailers as well.

We wrote last week about how the likes of Argos and John Lewis were building up for Black Friday sales, and also looked at how some sites fell over as a result of the increased traffic.

And to give another angle to the Black Friday digital marketing bonanza, I’ve dug around in my inbox to look at the different subject lines and creatives used by retailers on Black Friday.

Here’s what I uncovered...

Black Friday emails started the day before

I receive marketing emails from a mixture of UK and US retailers, many of which were offering discounts in the week leading up to Black Friday.

However none of them actually mentioned Black Friday in their email messages until the day before, when the sales began in earnest.

Alongside the likes of Macy’s and JC Penney, UK retailers were keen to get in on the act with Topshop, Urban Outfitters Europe and Quiksilver all sending out emails that specifically referenced Black Friday.

It became even more frenzied on Friday with offers galore flooding my inbox.

Topshop

Up to 50% off and free delivery is a powerful incentive to browse Topshop’s Black Friday sale.

The creative is simple and has a decent call-to-action so shoppers know what is expected of them.

Macy’s

I’ve previously written about Macy’s email strategy, which relies heavily on discounts and offers.

Over the course of Thursday and Black Friday Macy’s sent me five emails, each trying to create a sense of urgency around its latest sale.

Personally this strikes me as being a bit desperate and could potentially cause recipients to label the emails as spam.

The creative is equally unimpressive. Macy’s has crammed around 20 different offers into this one email, which means it’s difficult to take everything in.

Personally I find emails that have one strong discount or offer to be far more effective. Like Threadless for example...

Threadless

Threadless went with one main offer and it was a good one: $12 t-shirts and free shipping. 

Admittedly Threadless has an easier task as it has a smaller product range than Macy’s, but the simplicity of the offer means shoppers don’t have to work as hard.

There are additional discounts further down the email but prominence is given to the $12 tees.

River Island

UK retailer River Island put a very limited timeframe on its Black Friday sale (11am to 3pm) presumably as a way of generating a greater sense of urgency among shoppers.

The discount was also only available online which is an unusual move for a multichannel retailer. Perhaps it wanted to avoid the ugly scenes seen in other UK stores?

The creative is very simple and clearly states the terms of the discount to recipients.

Saks Fifth Avenue

Though Saks mentions Black Friday in its subject line the email creative refers to it as a Thanksgiving sale.

Another simple email creative which clearly states the level of discount on offer…

House of Fraser

UK department store House of Fraser had a four-day sale that happened to coincide with Black Friday, however it was labelled as a ‘brand event’.

The retailer stocks a similar product range to Macy’s but managed to come up with a simple and (in my opinion) more effective email creative.

Shoppers can easily see the level of discount on offer and click through to browse the products that are most relevant.

Nordstrom

Though Nordstrom sent a Black Friday email it stopped short of mentioning the level of discount on offer.

The subject line reads: ‘Black Friday: Eileen Fisher Deals & More’.

This is an unusual tactic as it makes the subject line less appealing and relies on the recipient being curious enough to want to investigate the different offers.

But on the other hand, it could be that Nordstrom doesn’t want to undermine its brand image by firing out massive discounts like the rest of the riff raff.

 

Office

Another UK retailer hosting a sale that happens to coincide with Black Friday without actually mentioning the day itself.

Shoe retailer Office offered customers 20% off plus free delivery.

The creative is very simple and I like the fact that it includes a store locator.

David Moth

Published 1 December, 2014 by David Moth @ Econsultancy

David Moth is Editor and Head of Social at Econsultancy. You can follow him on Twitter or connect via LinkedIn

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Comments (3)

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Phil Ireland, Email Specialist Manager at Woodhouse Clothing

Hi, Great post again! Our email marketing activity for Woodhouse Clothing started 6 days before the Black Friday event with a preview module and website content to deliver a smooth customer journey from our email campaigns. We also created a 'Woodhouse Wednesday' event to target early sales.

Please see our email examples below:

http://mailer.woodhouseclothing.com/2C5F-2ZA0-CDJLNK79B/cr.aspx

http://mailer.woodhouseclothing.com/2C5F-33CR-CDJLNK79B/cr.aspx

http://mailer.woodhouseclothing.com/2C5F-36IN-CDJLNK79B/cr.aspx

I welcome your feedback

Thanks
Phil Ireland

almost 3 years ago

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Scott Sparks, Web Merchandising Manager at Waitrose Cellar

Great Post. It would be great to see a piece done around how businesses are using Black Friday vs Cyber Monday and almost only using one to create a 4 day event instead of two individual days.

almost 3 years ago

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Mark Gooding, Director at Mailvivo

Phil, Scott

The following links demonstrate the email strategy behind first River Island and then TopShop setting the scene for email clicks over the Black Friday and Cyber Monday weekend:

River Island - http://murl.im/MjU - longer newsletters and punchy e-shots
TopShop - http://murl.im/MjY - 'party rules' theme to educate and inform

Note, however, that analysis reveals that when retailers offered immediacy via the subject line for a one day offer it led to better results outperforming the competition:

Misco - http://murl.im/MjE - 63% lift on BlackFriday with a 1 Day Only offer.

Hopefully some helpful insight for you.

Regards
Mark

Disclaimer: @campaigncatcher

almost 3 years ago

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