Internet banking has had a revolutionary impact on the way we handle our finances.  

No longer do I have to spend my entire lunchtime queuing in my local branch of Natwest just to set up a direct debit.

Mobile banking has taken this a step further, as most transactions can be carried out simply by pressing a few buttons on your smartphone.

Data included in this infographic from mobile agency Somo shows how quickly people have adopted digital banking services, with 77% of bank customers using online or mobile banking at least once a month.

Furthermore, there have been 14.7m mobile banking apps downloaded so far in the UK and globally only 14% of people say they go into a branch once a week.

You can see the full infographic below, but for more on this topic read our posts on the importance of mobile banking for the customer experience and digital insights from three leading Norwegian banks.

And if you work for a financial services company that needs some help getting to grips with digital, then get in touch with our Digital Transformation team.

David Moth

Published 20 January, 2015 by David Moth

David Moth is Editor and Head of Social at Econsultancy. You can follow him on Twitter or connect via LinkedIn

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Comments (1)


Tesha Koirala, Worker at Virthli

Internet or mobile banking will dominate the furture. More physical branches are closing now and now more and more people use mobile apps to conduct their banking transactions. At the same time banks needs to keep up with the latest technology and security features to provide good user experience. This small blog has given a wonder rankings of banking based on their features.

3 months ago

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