To make the most of your employees' sharing habits, it is important to learn which type of content they love best.

A sturdy foundation of dedicated employees is essential to the flourishing of any successful business. 

When employees are passionate about their work, it shows in numerous ways. As they may proudly talk about their company to friends and family when they meet in person, they are eager to do the same online.

But not all company-generated content is created equal, and not every company-generated post will tickle employees’ sharing instincts in the same way.

To make the most of your employees' sharing habits, it is important to learn which type of content they love best, and what your company should do about it.

1. Notable experiences

In a way, that’s the whole reason why social media were invented; people want the world to know about their life and their thoughts, they want to let others in with what happens to them.

For most of us, work is such a great part of life that it only makes sense to share stories from it with our online circles.

Whether it’s a business trip to an unusual country or some exclusive new product that just arrived at the office, employees love to share original content that will reflect their interesting and unique personalities. 

A Land Rover employee express his excitement about a business trip to Dubai:

 

2. Expertise and achievements

Let’s be honest – there are few things more enjoyable than looking good for something we are really great at.

That’s why all employees – even the most bashful-looking – can’t resist to inform their connections about important achievements reached thanks to their expertise and unique skills.  

By encouraging employees to ‘own’ their niche of know-how, companies strengthen their positive image as key-players of their specific industry.

A PwC employee shares company-generated data to showcase his expertise:

3. Fun occasions worth celebrating

Who doesn’t like a good party? Without night-out snapshots and wedding pics most social media platforms would be much less interesting.

Sharing fun memories gathered on special work occasions comes only natural to employees. This state of things creates incredible opportunities of social reach for companies.

The fun employees have and share online can even extend itself to the emotion of the customer, who will see happy employees with high morale creating engaging content.

A Pacific Engineering employee shares a group snapshot taken at a company bbq:

  

4. Feel-good news

Yes, the world can be a scary place, but most people don’t like to be reminded of it on social media.

It’s not a case that one of the most read articles EVER on BuzzFeed is a series of photos called “21 pictures that will restore your faith in humanity”.

The same principle applies to employees sharing habits. If the company receives good feedback from a customer or sponsors some charitable event, most employees will be happy to spread the good news. 

Barclays employees retweet a gender equality acknowledgement received by their company:

5. Promotions their connections can benefit from

Few things can put a smile on your friends’ face faster than a freebie-grabbing occasion. That’s why employees are truly keen to share any promotion or special contest put out by their company, if they think their online contacts can truly benefit from it.

This simple concept is something all companies should think about when drafting their marketing budgets. 

A MixMag employee invites his contacts to take advantage of a promotional sale taking place that same day:

Knowing which kind of content employees are more eager to share is only the beginning. Making it easily accessible to everyone, that’s the second phase.

Emails can get lost in the incessant flow of inbound messages, while internal communication tools are not as effective as one should hope. A more effective strategy could be to implement an employee advocacy program within the company.

If a plan is attentively designed and carried out, it will benefit the company in numerous ways. Having employees share consistent, original content through their personal channels is one of the most effective ways to positively impact the digital reputation of a brand, which may consequently increase sales.

Also, inviting employees to share their own content suggestions and personal insights  about official campaigns is extremely useful for marketing strategists, relying on an internal asset at no extra cost.

Lastly, a good employee advocacy program can help companies identify their most active in-house brand ambassadors, and encourage them to keep up with the good work.

Maz Nadjm

Published 19 March, 2015 by Maz Nadjm

Maz Nadjm is a founder of SoAmpli and a contributor to Econsultancy. 

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Richard Hussey

Richard Hussey, Owner at RSH Copywriting

One question: how interested are your customers in seeing your staff having a great night out?

I'm all for encouraging staff to get involved with content, but shouldn't the needs of the customer be paramount?

over 3 years ago

Maz Nadjm

Maz Nadjm, Founder at SoAmpli

Thank you Richard. I fully agree with, it is not so much about just having a great night out. It is more about knowing brands you work with are not just "robots" but supported by great people with passion for what they do. Also, please note above is happening already, voluntarily by colleagues sharing their passion. We at SoAmpli firmly believe it should be supported and nurtured.

over 3 years ago

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Barbara Macdonald, Business Ownr at SPOT THAT Zebra

I agree Maz. By looking after your employees you're also looking after your customers. Enthusiastic employees ribs off onto customers.

over 3 years ago

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Rachel Buck, Marketing Coordinator at Foolproof Ltd.

How about recruitment though. Showing your staff having a great night out is equally important for attracting new staff. It also showcases your company culture to potential customers which is just as important when making a decision who to buy from. However, you do have to be cautious about at which point in the evening you share that content, I'd suggest after one pint rather than five.

about 3 years ago

Richard Hussey

Richard Hussey, Owner at RSH Copywriting

Maz, I agree 100% that getting the team to promote the brand through their social media accounts can be beneficial. But there are risks that companies should consider. This is why this is such a useful debate to have. For one thing there is little control over the posts and content that your branded content suddenly appears alongside and arguably becomes associated with.

Ultimately what you want to show to your (potential) customers is expertise and dedication (as in your point 2). But I think this needs a considered and professional approach to content creation.

I honestly can't think of one client relationship from my past that would have been enhanced by them seeing posts about the team having a night out. In fact I can think of a couple of occasions when projects didn't run smoothly when it could have been absolutely the wrong image to put out.

about 3 years ago

Maz Nadjm

Maz Nadjm, Founder at SoAmpli

@Barbara Macdonald thank you, appreciate the comment

about 3 years ago

Maz Nadjm

Maz Nadjm, Founder at SoAmpli

@Rachel Buck Fully agree on HR, I believe employee advocacy can support multiple disciplines in the business. Couldn't agree more on the socialising element, all in moderation.

about 3 years ago

Maz Nadjm

Maz Nadjm, Founder at SoAmpli

@Richard Hussey Education and training is key. As digital and social is just growing, it is important for brands to acknowledge the power of engagement by employees and at the same for the employees to understand benefits and challenges. I'm don't think there will ever be full control. Now the experience of clients might also be in type of industries we are in. I don't think I would like to see my doctor out till late night before seeing me :)

about 3 years ago

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