As you have probably read already, Facebook has announced a complete revamp of its messaging service, Facebook Messages. With a host of new features, many email marketers are likely to be wondering what effect this new service has on the work they do.

I’ve pulled out the top ten things that any email marketer needs to know about Facebook Messages and what it means for them:

Facebook Messages

1. This is still email

For all the sound and fury, this announcement still focuses very much on email. Despite the addition of shiny new technologies like IM and SMS, it’s email that sits at the centre. It’s also very important not to overlook the many people who don’t use Facebook and therefore won’t be using this new integrated service.

2. The same old best practice rules apply

Related to this last point, the email marketing best practice rules still apply. It’s only relevant, targeted messages that will be opened and read by recipients. And with the new ‘social inbox’ the more opens your emails get, the better the chances they will be delivered to the primary inbox rather than being relegated as junk.

3. Social media integration is key

I’ve been arguing about the importance of integrating social and email for years, but this move makes it even more important. If your recipients are using Facebook Messages, then using a Facebook Page as a landing page could make a lot of sense and encouraging your recipients to ‘like’ your company could help your deliverability chances too down the line perhaps!

4. There are potential new opportunities here

Not only is the integration of social media a major opportunity, so is the potential to integrate other services like SMS marketing. Combining these services (with social) could achieve some impressive results.

5. Test email client usage on a regular basis

When Facebook Messages has rolled out, it will be important to carefully analyse the email clients your recipients are using on a regular basis to see how much uptake there has been. It might be that you will want to segment those that are using Facebook Messages and send them slightly different creatives.

6. More mobile

With the launch of Facebook Places recently, it is clear that mobile is going to play a big part in Facebook’s future strategy. The prominence of messages in future Facebook apps means that more and more Facebook Messages recipients are likely to be reading your messages on a mobile device. This could have a big impact on design and structure of your emails.

7. Be aware of more distractions

By integrating so many real-time services, getting mindshare in the inbox will be even more of a challenge. Making your email stand out above all this noise will become even more difficult, but is key for those that want to succeed.

8. The dreaded junk folder

Facebook has named the ‘catch all’ inbox (which essentially contains all the emails that aren’t from friends or that aren’t transactional etc.) the Junk inbox. This immediately makes it a place that users will be less inclined to visit on a regular basis. Email marketers will need to work even harder to ensure safe deliverability of their messages, much like with Google’s Priority Inbox.

9. Pay close attention to the metrics

It’s hard to know exactly at the moment whether Facebook Messages will change the relationship users have with email. The standard metrics that most email marketers will use to ensure campaigns are working effectively (e.g. open, deliverability, click through rates and ROI) could change.

10. Test, test, test

Above all, take nothing for granted. Test campaigns with Facebook Messages to check everything from renderability to deliverability. Will the best time to send campaigns be different? Will you need to experiment with different subject lines?

Tink Taylor

Published 23 November, 2010 by Tink Taylor

Tink Taylor is founder of dotmailer and a contributor to Econsultancy. 

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Comments (5)


click asia summit

Yeah this has been in the news for quite sometime. Having said that, this is the first time i am coming across a list like the one you have given over here. A very helpful one indeed. As far as the messages go, whether it is here to stay or not, only time will say.

over 7 years ago

Moksh Juneja

Moksh Juneja, Chief Executive Officer at Avignyata Inc.

This seems like Blackberry Email system, where in i can get chat, and multiple email updates in the same 'Inbox'.

over 7 years ago


Gareth Rees

This is certainly a medium that's going to develop, and probably quite rapidly over the next year. It'll be interesting to see how it develops. The one issue I can see is effective monitoring of campaigns as it might not be quite as easy as normal email is at the moment.

over 7 years ago



Definitely some important things for email marketers need to know about Facebook Messages. I just noted all these exclusive information. I am sure it will helpful someday. Thanks!

almost 6 years ago


Jessy Anderson

Very supportive discussion! Each of all suggested are good enough but the last one about test is very essential to get the maximum benefits. Hope the email marketers will get a perfect assist from this discussion. Thanks for a useful post about 'Facebook Messages'.

almost 6 years ago

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