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Bemoaning clients is a popular past time for agencies. The client is stupid, doesn't know what they want and aren't willing to pay for it. Sometimes this moaning is warranted, a lot of the time it's definitely not.

As a client, hiring and then sustaining the relationship with the right supplier is much more difficult than is appreciated. 

Following on from five clients you should avoid like the plague, here are five suppliers to look out for... 

The Back Bedroom

Spare Bedroom being used as an OfficeBack Bedrooms are normally One-Man-Band small operations that try to make themselves look bigger than they are during the tendering process. They operate from a back bedroom in their house, converted into an office. Sometimes you can tell straight from a name (I have a habit of avoiding anyone called Studios or Productions), sometimes by their body of work.

Of course, you would never hire these guys in the first place, but appearances can be deceptive. Remember it's perfectly fine to ask for turnover, trading history and staff size during the tendering process.

If a previously established name is now running on a skeleton crew, it's going to affect your deadlines. If the company doesn't have the resources to invest in continuous training, it's going to affect the quality of their work. If you're going to trust your business to this agency, then it's vital that you know as much about them as possible.

Does this mean there's no space for small studios within your supplier portfolio? Of course not. The most successful small suppliers I've seen are the ones who've focussed on producing amazing work within a small niche, quickly becoming the go-to guys, rather than the one-man-bands who say they do everything, in the hope of being hired (something that can apply to larger agencies too!)

The Factory

Factory conditionsAn agency will never start off as a Factory, but how quickly they turn into one is what to watch out for. Let me explain:

A client hiring a supplier is an admission. The admission being "I can't do this myself, I don't have the knowledge or experience in doing this".
,
However, the client will have business goals, and an idea on how they can be achieved. So what does The Factory do? They execute those ideas, without question, in an efficient and timely manner.

How terrible!

I am frequently wrong. I don't know best and I'm keen to admit it, that's why I've hired an agency with the expertise and know how. If I've been smart during the tendering process, the supplier would have done the job for someone else, and will bring that knowledge to my project, tell me (gently!) that I'm wrong, and show me a better way of doing it.

The biggest problem that occurs when your agency turns into a factory is that the magic disappears: that spark of creativity and innovation that begun your relationship wanes.

But fortunately this is a situation you can fix yourself. Any business partnership is a relationship that requires honesty on both sides, so if you feel the magic is going, tell your agency, they might even feel the same and want to fix it.

The Bait & Switch

Supplier RickrollsYou'll be in the tendering process, and of course during the pitch, the Bait & Switch supplier wheel out their Superstars. The discussion on creative will be done by the creative director showing work they themselves have done. Technical Lead or Head Consultant on whatever your project is about will be present, speak knowledgeably and fill you with confidence that Yes, These Are The Folks For The Job.

This is the Supplier equivalent of a RickRoll.

This is because, when you start working with the Bait & Switch, you don't get the Creative Director, Technical Lead or Head Consultant, you get the "B" team. Even worse, sometimes you get the junior or the new guy, who the Bait & Switch are using your account to train on. However, unlike at a Hair Salon, you're still paying Creative Director prices.

Make sure, during the pitching process, the people you speak with are the people you'll be working with.

The Emotionally Distant

Unhappy Couple not communicatingThe Emotionally Distant don't spend time understanding your business, and don't want to. Often the problem of large agencies, there's a feeling of arrogance when you work with them - that this is not a relationship of equals, you have difficulty connecting. They're professional, but not warm and sometimes not fun and rewarding to work with. They are certainly not your friends.

It's the responsibly of your Account Manager and Project Manager, and your responsibility, to make this relationship work. In fact, your Project Manager makes or breaks a relationship, more so than an account manager, since they are responsible for delivering on the reason they were first hired.

During my career, I've been fortunate to have been blessed with some amazing Project Managers, including Rob Borley, Nikki Parker, and Claire DeVilliers as well as some truly shocking ones (who I won't name!).

Client/Supplier relationships only work when trust and respect, and a desire for understanding is held on most sides. If you have a sour relationship with your chief point of contact at a Supplier, you won't be working with them for very long.

The Used Car Salesman

The Used Car SalemanThe Used Car Salesman is big on making money and getting the sale. Not a bad plan for any agency that wants to stay in business, but they way they do it is often at odds with a healthy business relationship.

You can normally tell this supplier from when you initially enquire about their business. Soon you'll be getting a call a day asking for an update on your decision, sometimes with an incentive to make it. "Hey, I've been authorised to give you 10% off the annual fee and Free Dashboards if you sign up today".

 This tells me three things:

  1. Dashboards aren't worth anything.
  2. I can probably get them to 40% if I try hard.
  3. I can get this discount any time I like.

Finger-in the air pricing models are normally based on what the Used Car Salesman will think you'll pay. If you have to deal with these people, remember to act poor.

But sometimes, the Used Car Salesman will try a different tactic. Within months of starting the relationship - you get assigned a dreaded Business Development Manager. A permanent sales person, who make you ask yourself, "exactly whose business are they trying to develop?".

A client/supplier relationship is one built on trust, if that trust is compromised by making the client feel they are perpetually being sold to, the client will leave.

How do you avoid suppliers like these?

The sure fire way: always ask to speak to other clients of theirs. Whilst they'll obviously bring out the clients who'll be suitably glowing, it gives you a great feeling of the sorts of clients they work well with, and if theirs a personality fit with you as a client.

Photo credits:

Back Bedroom photo by CMP2113
Factory Photo by marissaorton
Rick Astley LP photo by joegreer2007
Unhappy Couple photo by Jusbe
Used Car Salesman photo by bonkedproducer

Matthew Curry

Published 21 January, 2011 by Matthew Curry

Matt Curry is Head of E-commerce for online sex toy retailer LoveHoney. He spends a lot of time working on user experience and customer satisfaction is his highest priority. He frequently has to be penetration tested. You can follow him on Twitter, although he does often talk about dildos. He also has a LinkedIn profile, where he has to act professional.

19 more posts from this author

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Ian Thomas

Would that be back bedroom operators like Dunnhumby then? I seem to remember that that kitchen table husband and wife team helped Tesco revolutionise retailing.

Size isn't everything.

over 5 years ago

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Cathy Cleary

In other words, before hiring a supplier, do your homework to find the right fit between your organization and theirs. That is good business advice in any situation.

over 5 years ago

Matthew Curry

Matthew Curry, Head of Ecommerce at Lovehoney

Indeed Ian - if you read just a little further, you'll see that one-man-band's work really well when they focus on a single thing - in the case of Dunnhumby it was behavioural analysis.

over 5 years ago

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Essex SEO

My husband has been running his business from the "so called back bedroom" for 10 years.  His clients knew he worked from home and he is still going strong, offering a great service.

I also run my business from the "back bedroom".  We are both in the service industry so do not require an office but work virtually (isn't this the way the world is supposed to be going).

Also by keeping our cost down, means our customers get a great price, we also get to pick and choose who we work with and put a hell of a lot of effort in.

It also means we have not got the added stress of all the red tape you have to get through to run a business in this country not to mention employing staff.

over 5 years ago

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Rachel Andrew

There are some great points in this article however try not to be too dismissive of the "back bedroom" companies. I started a web development consultancy in 2001, helped by The Princes Trust and worked out of my actual bedroom about 2 foot away from my bed - never mind a back bedroom. As a single mum in a 2 bed flat that's all I had! However I quickly gained a reputation for solid, reliable work. Almost 10 years on and there are still only 2 of us full time in the business - although we do have a nice office now :) because, for the type of work we do, we don't need layers of project managers, account handlers and so on - all costing the client extra.

If you use a small company - definitely check out their track record. You don't want to find out that they only work 3 hours a week in between college work and a shift down the local. However small companies can provide very efficient, cost effective work, where you actually get to deal with the people who are doing the work on a day to day basis. One of the things we do for clients is to help them assemble and manage a small team of expert individuals for projects - these are often "back bedroom" freelancers - but those with excellent track records. There are good and bad in the back bedroom - but there are also good and bad full service agencies.

over 5 years ago

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Chris Mahon

I too work in a "back bedroom" and provide my clients an excellent service (from what I am told) so I really don't think where you work is relevant. It is what you produce that counts, nothing else. Personally I choose to go freelance because I found the daily commute an incredible waste of time if you are lucky enough to work in an industry that doesn't require it.

Back to your point though, I think you're being a bit too harsh on people who have taken a massive risk in starting their own company. Most people don't have the balls to say no to a monthly pay check and pursue their dreams so please don't tarnish us with the same brush as people who don't give their clients excellent service just because we work from home.

over 5 years ago

Matthew Curry

Matthew Curry, Head of Ecommerce at Lovehoney

Hey folks, little worried that people aren't reading this bit properly. The very first sentence is:

"Back Bedrooms are normally One-Man-Band small operations that try to make themselves look bigger than they are during the tendering process."

Freelancers and Specialists are great, they big issue are those who during the pitching process both claim that they can do everything (Essex SEO, your site says that you also do website design, hosting, ecommerce and CMS.....really? The CMS bit hasn't been updated since August 2009. As a client does that give me confidence in you?) and that they're large (normally through outsourcing and subcontractors)

Since a business relationship is built on trust, does lying like this make a good relationship?

If you're small, specialise. Work within a niche. Not only does this mean that you get known for what you do quicker and easier (because you're trying to attract a smaller audience), but it also means investing in training yourself is easier because you're not trying to spread yourself so thinly.

over 5 years ago

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Rachel Andrew

I think it's in describing people who pretend they are bigger than they are as "back bedroom" companies is the issue. As that makes it sound as if people who do operate from their back bedroom/kitchen table/local branch of Starbucks are to be avoided. I agree though it is important to be clear in your materials and when speaking to prospects about who you are and what you do. In fact we recently relaunched our company website to make it extra clear that the company is essentially Drew and myself, as I wouldn't want to think that we were putting across an incorrect impression and also we want to sell the benefits of working with small specialist teams.

over 5 years ago

Matthew Curry

Matthew Curry, Head of Ecommerce at Lovehoney

Good point Rachel, I've always referred to them as Back Bedrooms myself, not intended as an insult! I'd change it to Blowfish (as in folks who make themselves look bigger), though it might be a bit late now :-) And I'd thought I'd get in trouble for the thinly veiled jab in Used Car Salesmen.....

over 5 years ago

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Sian Kelly

Another one in defence of the back room operator

The availability of broadband, collaboration software, skype and other telepresence/communications technologies means that we don't need to all sit in the same room to work together.  In theory we could all work separately, but still very effectively on the same project, from our individual back bedrooms. Cheaper, better for the environment and with access to skills potentially unconstrained by geography, more flexible - so if the best person for the job lives across an ocean and doesn't fancy relocating, their services can still be secured.

The organisation of the future for knowledge services might be one that has a couple of people at the core (working from their back bedroom - perhaps!); that assembles teams around the specific resource and skill needs of a particular project. Once done everyone goes their separate ways ie. we all become portfolio workers - affiliated to several businesses.

So let's not diminish the back bedroom operator, it could be the future for many of us! To coin a well used phrase it's not the size that matters - it's the quality.

over 5 years ago

Dawn McKeag

Dawn McKeag, Director, Digital Marketing at Live Events Management, Inc.

We struggle with some clients that want to pay "Back Bedroom" prices but want a larger shop service. They haven't quite grasped the correlation that you get what you pay for - if going for Back Bedroom prices. While our costs are higher than a one-man shop working out of their garage, we also provide a level of quality and expertise you can't get from a garage. It comes down to the old adage that you can pick from Price, Quality or Time. Pick 2 of the 3.

over 5 years ago

Gregor McKelvie

Gregor McKelvie, Founder at buildtracks.com

@Matthew - i think this post would have been more useful if it had been titled "How to avoid these 5 suppliers" and it had been written that way. It's always easier to cover what not to do than what to do.

For example, the Balt and Switch supplier is very common in the technology space, but if you don't have the knowledge (and that's why you're going with an agency) it's very difficult to tell A-teams from B-teams and B-teams from C-teams. In this case, do you then get a third party involved to help you with the tendering process (many people do)? If you do get a third party involved then it's likely to be an individual "back bedroom" consultant (unless you've a large budget).

Also, with the likes of The Factory, it's probably 50% the client and 50% the talent (or limitations) of the agency staff, so my advice on how to avoid "The Factory" is to look internal first of all - are politics, big egos, reluctance to change, etc. going to play a part? How can that change in order to benefit fully from external expertise? Is the client company a closed or open company, do they share secrets or plans with suppliers and so on? If you can't get over some of these hurdles the "emotionally distant" can be of advantage!

One thing that I think social media has added to the agency evaluation process is transparency. On many occasions, what the company and staff are doing and talking about online can tell you more than an 80 page proposal.

Any chance of a follow up post on specific tactics to deploy to avoid the types of suppliers you have discussed?

over 5 years ago

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Mike

I work in a converted laundry space not a back bedroom :p although I did work in my back badroom for 7 of the 10 years I've been in business. I agree with the previous posters, working from home is something we're all supposed to be working towards. Even a large firm like KPMG lets it's tech support teams work from their back bedrooms. The issue isn't size, it's service and one of our largest clients is the Royal Navy so we certainly seem to be doing something right! I've worked for a "Factory" many years ago and been the switch in a bait and switch (about 15 years ago!) and as a developer I didn't enjoy either of the experiences. Said factory also employed the "used car salesman" (who did used to sell cars I think...) and all these experiences taught me what I shouldn't do when I started out on my own. 10 years on I'm going strong and the factory shut down.

over 5 years ago

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Andrew Marshall, SEM Manager at s1

Hey Matthew

This is probably the best article I have ever read on econsultancy. It's not teaching me anything that I didn't know but it's great to read that other people think the same way about digital agencies. I've seen a few places that have gone from small, hard working and friendly to factories where the owners are nowhere near the front line and don't give a toss about the staff or clients.

Keep up the good work with LoveHoney and hopefully see you at one of the SEO events this year.

over 5 years ago

Paul North

Paul North, Head of Content and Strategy at Mediarun

I think you've done the real Back Bedroom people a disservice, Matthew. Most are very good in my experience and by titling that category so, you are offending a lot of people. There's nothing wrong with working from a home office. Perhaps, retitling them as "Little Fish Pretending to be Big Fish" (or something catchier) describes your subsequent paragraph more accurately.

Also, telling commenters that they're not reading your post properly isn't going to win anyone over, I feel.

I don't mean to be grumpy though. I thought the rest of the post was nicely observed.

over 5 years ago

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Illiya Vjestica

Hey Matthew,

You made some great points. 

I'd like to add to this great discussion you've raised on Econsultancy.

I recently left agency life to start my own business a couple of months ago, I'd like to say that even though digital agencies can themselves try look bigger than they are by adding a lot of bravado to their reputation and message.

The true reality for a number of agencies out there is that they themselves are even less capable than some of the 'Back Bedroom' suppliers.

Size, staff, brand reputation it can all be a smoke and mirrors act when you look deep into what actually goes on at that company. 

The whole industry needs a shake up if you ask me and it's probably why many former agency staff have left to setup their own consultancy or small start ups to provide a better level of service to their clients. 

I also agree with Sian above, to coin a well used phrase it's not the size that matters - it's the quality.

Clients need to also understand that there are alternatives to using the traditional agency route.  

over 5 years ago

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Timothy

The slight on back bedroom workers is poorly thought out. How many large London agencies use individual contractors to produce work? I can tell you, most of them.

I know of only a few who have any real technical skill in-house. Most of them have in-house pitching skills and design skills but absolutely zero real technical skills. So the people responsible for actually ensuring the availability and support of the project are invariably the ones working from their bedrooms. I've been one of those bedroom operators for a decade and am responsible for a number of large corporate projects. Sure the agency has the fancy offices, nice boardrooms and can produce pretty presentations and photoshop files, but they're not the ones doing the wireframing, UI, development or support.

I am of course talking about media and design companies/agencies, as opposed to the far fewer technical agencies out there - who aren't the ones being used by the media guys snorting up the budgets.

over 5 years ago

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Petra Cattering

A word in favour of project managers! I am a project manager having to deal with The Emotionally Distant supplier on one side and the semi-Delusional client on the other. The supplier is a preferred supplier, so the decision was out of my hands and was chosen for commercial reasons. It is very hard to deliver a project when the supplier and the client are pulling in two radically different directions. The supplier blames me for not getting the client to do as the supplier tells them to and the client blames me for the project going so slowly and costing so much when they are continually creeping scope and wishing for the world. Yes, you need a good project manager and good communications. You also need a cooperative client who is willing to listen, a supplier who is flexible and open-minded and plenty of support at board level. Unfair to blame the project manager every time.

over 5 years ago

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Rich Skirrow

Next week how about a blog entitled subjects you should avoid like the plague. In a climate where people are being shed from jobs in order for organisations to survive, I think the slight on back bedroom companies is a little naive from a source of often very good industry information. I've read the retorts & opinions, they are well put together & back-pedalled - However, more useful would be advice on how to provide bigger & better services with limited resources - Or, how to maximise the experience you have built up & brought to a small owner run business. Must try harder! I'm going upstairs now to tidy my loft.

over 5 years ago

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Timothy

"One-Man-Band small operations that try to make themselves look bigger than they are" - Or they might be specialists who don't enjoy commuting and prefer flexibile employment.

"I have a habit of avoiding anyone called Studios" - Lucky for 2 Advanced Studios, not everyone has the same hang up. That is just plain stupid.

"Of course, you would never hire these guys in the first place" - What exactly is the supplier pitching for that he's going to screw up so badly? Surely skills determine suitability?

"it's perfectly fine to ask for turnover, trading history and staff size" - Yes, because these 3 things indicate whether your application will have support at 3am? As though most big design agencies can even support the application themselves, or are the ones available in the early hours when things go pear shaped.

"If the company doesn't have the resources to invest in continuous training, it's going to affect the quality of their work" - Really? How many developers do you know who go on continuous training courses? And the insinuation that a freelancer is in any way less educated or up-to-date than an agency worker is an indictment on your intelligence.

Ultimately your argument has nothing to do with a one-man operation, it has to do with any company who projects the ability to do something they don't have the skills to do.

By the same token, perhaps an agency should be requested to indicate which parts of a project will be outsourced? Perhaps that's somewhat more pertinent if the person ultimately responsible for system availability is sitting in a 'back bedroom'.

This was a poorly thought out post.

over 5 years ago

Matthew Curry

Matthew Curry, Head of Ecommerce at Lovehoney

Lovely. Vitriol and personal attacks for breakfast. Yum.

Let's go through this bit by bit.

Firstly, this is an opinion piece. It's my opinion having worked in this industry for 13 years. I've come across all of these types of suppliers, they all exist. As you'll notice, other folks say the same thing. If you identify with the Back Bedroom type, because you've made yourselves out to be bigger then you are in a pitch, you haven't specialised or found a niche and instead thinly spread yourself by offering a cornucopia of services, well then more fool you. As you can see from the response to this piece, it's a crowded marketplace.

2 Advanced Studios are a good example, actually. I have to say, I wouldn't normally even invite them to tender. When you've got a list of 30 odd potential suppliers, and you have to whittle down to 5 - they don't do themselves any favours.

In the Pro column:
The only produce flash based websites, mostly for games. That's what we call a specialism.

In the Con column. It took me a while to find their portfolio, after having to wade through sci-fi vistas, bad UX ("Expand Navigational Array", really?) and some terribly poor typography.
From their portfolio, they haven't worked since 2009.

But to go through the other points:
If I need support at 3am - I've hired the wrong guys.
Good dev agencies give their development teams personal training budgets, so that they can attend conferences, learn the latest tech, and bring these ideas to projects. It's good practise, and something I look out for in the pitching process.

If a large agency are shipping our work to freelancers, then this is something I'll want to know too - as firstly, I'm not speaking to the people who are doing the work, but also, that makes them a factory, where my requirements are being fed through chinese whispers, and the designer or developer doesn't have the involvement with the business. When I'm working with a new supplier - I make sure I get as many of the people working on my project down to visit the business, so they can get a feel about who we are and how we work.

Petra - you have my sympathies. Good Project Managers are godsends, most project management is negotiation, rather than scheduling. Generally a thankless task - which is why I had to thank mine!

Consultants and Specialists are great, that's not backpedalling, that's re-iteration of the last paragraph of that type.

What's wrong with selling sex toys exactly? It's a large market, and a very interesting sector to work in dontchaknow.

All you Multitudinous Timothys aren't from Whistles, by any chance?

over 5 years ago

Pauline Randall

Pauline Randall, Director at Florizel Media

Matthew, you seem to have got quite a few people wound up here with your talk about the back bedroom. I have to say my hackles rose a bit when I read it at first. I understand what you're aiming at however you could maybe have worded it differently. I work from home - it's convenient, lower overheads and that keeps the business competitive. I have plenty of clients willing to give me warrant that I provide an excellent service and none of them seem too worried that my office is at home. Personally I would avoid a supplier of any size who I suspected was lying about what they could do/have done. I'd be more interested in the quality of their work. Competence and commitment rather than business size.

Pat, they don't even seem to have finished their own website let alone designed yours! Under Sites and then Gallery if you take a peek across to the right you'll see that there is still a lot of Lorum Ipsem left in the site ;) And I've found quite a few links that don't work - might well be giving them a miss ;)

over 5 years ago

James Gurd

James Gurd, Owner at Digital JugglerSmall Business Multi-user

Hey Matt,

How's that teflon jacket? Nothing sticks....

The curse of opinion pieces is people not always getting what you mean - words are often misunderstood.

I've been on both sides of the fence - Head of eCommerce and Head of Client Services for an agency - and the tender process is often seen as a game by Clients and agencies alike. That's the biggest mistake - you have to be open and honest and willing to listen/learn. The best relationships revolve around partnership and the best partners aren't defined by size, as you point out.

For me the biggest issue is people who go to tender not really knowing what they want or need and not having an effective tender process that resolves these issues. As Jim O alludes to, selecting a supplier is but a small, though important, part of the full project process.

Back to your post that has touched a few nerves quite intimately, the Bait & Switch thing has stung me before. I would recommend that you get the project team contractually defined to ensure you have input from the senior peeps as well as the day-to-day team. It's not realistic to expect from an agency that their Directors will personally execute every deliverable but it is realistic to demand their involvement at strategic level and for key milestones.

Let me know when you emerge from hiding, the shame of the sex industry worker....

cheers
james

ps To some contributors, if you want to join the debate add some value, don't just chuck the dolls out the pram! Vitriol is lazier than constructive comment.

over 5 years ago

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Picky

Matt

1/ Did you take your profile pic in your bedroom/back bedroom/bedroom office? Tsk tsk if you did.

2/ It's naive and a bit silly to tar everyone who works from a back bedroom with the same brush and if you looked closely at the history of a great many agencies in the UK you'd find a lot of them started out with a designer or a developer or a PM in a bedroom somewhere. The same goes for a great many other amazing companies: Google started in a garage, as did HP. Facebook in a dorm room....Snobbishness will only prevent you from working with the best people. Who cares where they work from.

3/ Development agencies send their devs to conferences because they can afford to, because they charge you enough. You're paying for that. Most freelancers or lone developers would love to attend more conferences but probably can't afford to because of the rates they can earn.

4/ You say you've worked in this business for 13 years and according to your LinkedIn profile were at university from 1997 to 2001. As this is 2011, this means you started working whilst you were in second year at university. Did you work from a student bedroom during those early years?

over 5 years ago

Matthew Curry

Matthew Curry, Head of Ecommerce at Lovehoney

Hey James!

yeah it's fine - apart from some weirdos who're more interested in attacking me personally than actually reading the article or understanding the main point (small players should specialise and become known for doing 1 or 2 things brilliantly before expanding).

On a somewhat related note.....Hi Picky.

I've had the bait & switch happen to me, not on a web project but when implementing SAP. We had all the top consultants in the pitch, but come the actual project, a lot was freelanced or done by folks with little experience. Great. You're very right about getting the project team in the contract, of course some people come and go, but you could at least have project team experience assured as some kind of SLA?

Matt

over 5 years ago

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Timothy

Matthew, you have a total inability to comprehend or listen to the point. My point is that your argument has NOTHING to do with a back bedroom. Where the business or person works from is totally inconsequential to the service, expertise or experience they provide.

over 5 years ago

Matthew Curry

Matthew Curry, Head of Ecommerce at Lovehoney

Hey Timothy - I get your point, but I think that's you're hung up on the name. For example, do all Used Car Salesman use dodgy sales tactics? No, of course not. It's a generalisation.

Similarly, Back Bedrooms are a generalisation. Back Bedroom, Home Office/kitchen businesses can obviously succeed, but making silly claims or overstretching your abilities during the pitching process or on a website is counter productive, don't you agree? Unfortunately, a large proportion of homespun web agencies do this, ergo the generalisation.

over 5 years ago

Graham Charlton

Graham Charlton, Editor in Chief at ClickZ Global

We have removed some of the comments on this post as some people were opting for personal comments over reasoned debate. As James Gurd has written above, Vitriol is lazier than constructive comment.

over 5 years ago

Guy Harvey

Guy Harvey, Marketing Consultant - Social Media and Media Relations at Human Factors International

I feel vindicated by this article as I work from a front bedroom and not a back bedroom.

over 5 years ago

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