New research by has found that 82% of Facebook brand pages issue less than five updates per month.

Local businesses were found to be the least active, participating in just 6% of the conversations on their pages.

On average 91% of conversation pages are left unattended.’s findings, which are based on analysis of 1.7m Facebook pages, indicate that companies are still struggling to understand how they should be using Facebook to promote their brands and engage with users.

Nearly all companies now have a Facebook page, but what’s the point if you aren’t going to use it?

It also raises the familiar question of the actual value of a Facebook fan?

Facebook has been seeking to educate SME’s to the value of its ad platform and recently launched a marketing classroom with worksheets and tutorials to help businesses build their presence on the social network.

In January it also announced that it would be offering free advertising to SME’s across Europe worth around £80.

But does the fact that business don’t post content to their Facebook pages necessarily mean they are doing something wrong?

Curating a Facebook page can be a time consuming process and many companies can’t afford to employ a social media manager.

So is there any harm in having an inactive Facebook page? It gives some SEO benefit and can help drive traffic back to your homepage. CEO Venkata Ramana said: “Businesses are stumbling at the starting blocks. Failing to share the right type of content at the right time; respond adequately to fans; participate in conversations; and understand engagement metrics.”

But realistically, not all businesses stand to gain tangible benefit from publishing daily content to their Facebook pages.

So while the fact that 82% of brand pages are updated less than five times per month is surprising, it is down to Facebook to convince these brands that there is value in frequent updates.

The results echo those of an earlier survey which found that companies respond to just 5% of questions via Facebook

David Moth

Published 14 March, 2012 by David Moth

David Moth is Editor and Head of Social at Econsultancy. You can follow him on Twitter or connect via LinkedIn

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Comments (2)



This stat is completely understandable. For most businesses Facebook is just another 'thing to do' to add to the long, long list of 'things to do'. Even if you have a marketing person, there's still a long list of daily tasks. Facebook has huge figures which bely the fact that it is still just a tool and if it's left out to rot it won't do anything for your business.
It's a shame because even with 10 minutes a day you can update offers, tell your customers something interesting about your business and share something you found that's cool online. Interaction and engagement and key but only when undertaken on a regular basis.

over 6 years ago


Jessica Nunemaker from little Indiana

Yay! I'm one of the few who DO update AND engage. ;)

It's something I try to tell small business owners when I'm chatting with them. It's so important to update AND engage your fans. It's the only way to build your business. Now I have the numbers to back it up. Awesome.

over 6 years ago

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