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What happens when a journalist comes to your web site and tries to find information? Can they easily find what they need or instead, do they click off, and visit one of your competitors to get the info they need?
Your online press room should be an important component of your PR, sales and marketing plans. Your press room is open and working for you 24/7. Editors and writers often work late at night, on the weekends and holidays when your PR and marketing teams are not available. Your website and its press room have to be able to provide all the info needed.
The most important question to ask: does your web site work for the press and analysts that visit it?
I have been involved with press and media relations for over 25 years – wearing both hats, and have seen and experienced far too many sites that did not work and were extremely frustrating.
How much time and money does your company spend to promote your web site, your business, service and products to the media, magazines, blogs and industry trades? It is all wasted if you do not have an easy to find and easy to use pressroom and/or press page.
So what are the top six steps to have an effective online press room?
1. Make your press room easy to find
This is essential. Good web site designs are easy to navigate. Don't hide your press page or press room four or five clicks away from your homepage. If possible, put a link to it from the front page – labeling it as News, Press or even Press Room. Many companies hide it one layer down under the company info or “more about us” tabs. That's not as good a choice but can be OK.
In addition, for good SEO results, make the page name and file name logical and searchable. Don't use odd symbols, letters and numbers in the file name or page title. Use a name that makes sense like www.yourdomain.com/pressroom and list it in your sitemap. Your web site designer or website management software may give you grief but a simple, descriptive title and file name is always best.
2. Press release index
Obviously you want to include links to your press releases and announcements. However, make sure the list is up to date. I have worked for companies where the last three or four months of press releases had not yet been posted. Leave the dates on the releases so that a visiting writer has an idea of how fresh your news is.
I have heard marketing folk justify not posting the releases because they don’t want the competition having access to them. If you have distributed the press releases and got some coverage, which is the whole point of PR, those releases and info should be available on the web anyhow.
Some key things not to do:
- Don’t require an editor to fill out a contact form to retrieve your press releases. Not only does an editor not have the time for that, they will probably just give you a fake name and phone number anyhow.
- Don’t post your press releases only as locked PDFs. Editors and writers need to be to easily cut and past from your press releases, data sheets and other online documents. Post them as straight text on the web page. You can provide a pdf download as well but don’t force editors to download a pdf before they can read it. They have to be able to read it online.
- In the same vein, do not convert your text content into jpgs and images. Instead, make it easy for the press to access and “borrow” your content in order to promote your products and services. Not only does it make it easier for writers, it also makes your site a lot more search friendly, which means better search results. Plus text is easily searchable while images are not.
Finally, you may have heard of the “Long Tail” as applied to products.
This applies to press releases as well. Unless there is a compelling reason to remove them, keep all your old press releases up on your site and available via a press release archive. Also, as another reason to keep those old releases online, the more press releases and the more valuable content on your web site, the better SEO you will get for your site.
And, if you have changed PR companies or PR contacts over the years, make sure that the PR contact information on the old press releases is current.
3. PR Contacts
You HAVE to have PR contact info. It should be easily found on your press room page. If you operate in various regions, i.e. US, EMEA, APAC, then list the press contacts for each area. If possible, list local phone numbers for each region. If your organization is very large with many divisions and product areas, you may want to have a separate PR contact page to make it easy for a writer to find the appropriate contact.
This is important. Make sure that there is someone available to answer the emails or to pick up the phone for the press contact. A quick response to an inquiry is essential.
I have seen tech companies that list a press contact email or phone number which goes to a digital box somewhere that only gets checked once every other week or so. For good PR, you need to be responsive. If an editor or writer calls, you should be able to get back to them within 24 hours or less, and if it's during work hours, responses should ideally be within an hour.
Most importantly, if the editor asks for some info or a document that is NOT readily available, respond back, confirm that you got the inquiry and tell them that you are working on it and give them a time frame for when you'll get back. Don’t leave them wondering if anyone is at home. This is especially important for companies that use a firstname.lastname@example.org address on their web site.
As part of the contact area, and maybe on other pages as well, provide a RSS link and News Links so that the editors can sign up and get automatic updates to the press room and/or to recent press releases. Also provide a Public Relations List contact form to enable editors, writers, analysts to easily sign up to receive updates and new press releases.
A good example of a top press room is on the Quality Claims Management site. Simple in design, the link to the News & Resources page is on the top of their home page. The press page includes a list of recent press releases as well as links to various news articles, videos and regulatory updates. Especially effective is the Links for Editors button that provides short background, the press contact, executive bios, and downloadable photos and logos.
4. Photos, images and video
Editors and writers love photos and images.
Why do so many tech web sites make it so difficult to find and download logos, product images and charts to use in an article?
If your press releases are product oriented, include a small thumbnail that links to a choice of product images of various sizes and angles. Have small gifs or jpgs for web and blog use. Have a large 300 dpi image for print purposes. If you have copyright worries, embed a small logo in the image.
You may also want to create and maintain a standalone image library that includes company logos, company execs and managers, graphics and charts, in addition to product shots. Most tech editors prefer standalone shots of the product – without a person holding it or using it.
Video is also becoming very important. If you are using video in your PR and marketing mix, post a small thumbnail with a good description with a link to the video. You can simply link to your video posted at YouTube or you can create and use a customized player that preserves your company's look and feel.
Your video library can include webinars, podcasts, product demonstrations and b-roll, presentations and management speeches, and even commercials for your product. The writer might want to watch a commercial or a how to install it video. You never know.
One of the best examples of a complete online press room is the Microsoft News Center site. Even though this is a big site that spans the world, their press page is very well thought out and easy to use. Almost everything a reporter could need is listed and is easily accessible including video clips and B-roll.
5. Background Information
Your press room should also include links to white papers, company backgrounders and corporate information, organizational history, profiles of company leaders and management, a list of upcoming shows where the company will be exhibiting or is available for interviews, etc. If appropriate, include other technical documents, product descriptions, and data sheets. If you wish writers to try out, review and then write about your products and services, make it easy for them to find that info. Also include relevant user and reviewer guides for easy download.
If you want to position yourself as THE thought leader in your industry, your company should create and post articles, blogs, and short columns about the latest trends, developments and standards that impact your industry sector. If you are in a highly technical space, you may want to create and link to your own wiki or a definition of terms important to your industry.
Think how powerful it is when an editor cites your company as THE source for info about particular technology, product line or industry initiative?
You can also include a listing of various industry and standards organizations that your company belongs to, as well as awards and recognition
6. Press Clips and Press Coverage Page
As a PR professional and as a writer, I really like to see an archive of recent press coverage. As a PR pro, this vindicates the work done and demonstrates that the editorial community is picking up on the news.
These press coverage lists can also be very useful to sales guys in the field to use as marketing collateral. “Check it out, XYZ Magazine is saying wonderful things about our company and solutions.” This helps the sales process. Your sales team will love you.
For writers and editors, the list of press coverage demonstrates that other members of the community recognize the value of your company and its products and technologies. The press coverage page should include news articles written by third party editors and journalists, press release coverage, as well as white papers and articles that have been written by company representatives and then posted in important trade magazines.
You don't need to list every online publication that posted a copy a copy of your press release. Instead, spotlight the publications and writers that have written something over and above what was said in the original release.
When you post a press release to one of the wire services, it often gets picked up and posted by a number of sites, blogs and tweeters who simply copy it. You do not need to list each one of them. List the original wire URL and maybe one or two BIG NEWS sites that picked it up as well. Please do not copy a Google news search results list of press release pick ups to your online press room.
Make it all work for you
By creating an easy to access and easy to use online press room, your business will be able to more effectively leverage the work done by your PR and media relations group, as well as provide a modern outward looking face to the press. Don’t have a mystery site that ignores the needs of the world’s journalists.
Keep the press room updated – just don’t post the releases and press coverage and walk away. Make sure new press successes are added, new product information is uploaded and maybe most importantly, make sure that all editorial inquiries are handled promptly.