Mothercare has announced plans to shutdown 111 UK stores as it moves to become a more streamlined business with a greater focus on e-commerce.

The news comes after the maternity and childrenswear retailer reported that full year like-for-like sales for 2011 dropped 6.2% in the UK.

It estimates that the 'store reduction' programme, which includes closing 36 Mothercare stores and 75 Early Learning Centres, will help boost profits by £13m by 2015.

Executive chairman Alan Parker said:

This will see us operate a lean, more competitive business, focused on the existing profitable stores in a smaller UK portfolio combined with a state of the art online platform.”

Mothercare’s woes come shortly after online competitor Kiddicare announced plans to move offline by opening 10 superstores around the UK.

Kiddicare decided to make the move after its sales grew 30% year-on-year with its existing flagship store in Peterborough achieving sales of £8m.

COO Simon Harrow said at the time that the new stores would provide marketing support for Kiddicare’s online operations, and that a multichannel approach for specialist baby goods works well in building brand loyalty.

He said he expected offline revenue to outweigh online revenue once all 10 stores are open.

Mothercare and Kiddicare’s converging business models suggest that the future for at least some high street retailers lies in having a limited number of specialist brick-and-mortar stores backed up by a strong e-commerce platform.

Computer game and DVD retailers such as HMV and Game have been unable to compete with online retailers as their customers don’t need to try out physical goods before they buy, they simply buy the latest Xbox games based on price - although there are also rumours that Amazon may be looking to open brick-and-mortar stores in the US.

But for bigger ticket items customers often still want to see the physical goods in-store before purchasing, as Kiddicare’s example shows.

So while the news appears gloomy for Mothercare at the moment, if it can get its e-commerce platform right then it should have no problem surviving this rocky period.

David Moth

Published 12 April, 2012 by David Moth

David Moth is Editor and Head of Social at Econsultancy. You can follow him on Twitter or connect via LinkedIn

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Comments (1)


Janaki Pendyala

Well...this reminds me of the recent decision by P &G CMO to focus on digital marketing to reduce costs associated with traditional marketing resources.

over 6 years ago

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