{{ searchResult.published_at | date:'d MMMM yyyy' }}

Loading ...
Loading ...

Enter a search term such as “mobile analytics” or browse our content using the filters above.

No_results

That’s not only a poor Scrabble score but we also couldn’t find any results matching “”.
Check your spelling or try broadening your search.

Logo_distressed

Sorry about this, there is a problem with our search at the moment.
Please try again later.

Blog

Why do banks suck so badly at online customer service?

A couple of weeks ago I finally decided to ask Barclays why I was paying a monthly fee on an overdraft that I haven’t used for a long, long time.

I knew that finding an answer to this simple question could be a painful process, but I braced myself and set about to find out what was happening...

5 comments

Thank you for coming to party with us

Hundreds of internet pros turned up for last night’s Lemon Studios Summer Party at The Havana Bar & Club in London, which was roaring good fun.
 
Many attendees will be in full-on recovery mode judging by some of the strategic quaffing we witnessed. The cocktails were especially dangerous, particularly those that were tipped into glasses the size of small baths.

Happiness = large cocktails

6 comments

Group cancels online Ashes ticket sales

Over 1,000 cricket fans have had their Ashes tickets cancelled after an investigation into second hand sales on the web.

0 comments

Tesco takes on Argos with home shopping service

Not content with 30% of the UK retail market and a huge lead in the online grocery sector, Tesco has announced an aggressive drive into home shopping for non-food products.

In what is seen as a major challenge to Argos, the retailer is preparing to launch an internet and catalogue service that will offer customers a range of 8,000 goods.

4 comments

Jakob loves easy search words, but ignores labels and tags

Jakob Nielsen has been making some noise this week, ostensibly to promote his new book, about the benefits of speaking in the language that can be easily understood by users.

In the Age of Google this 20-year old ‘speak the user’s the language’ usability maxim has a fresh impetus, since many users begin a web journey on a search engine, by typing in a search query.

0 comments

Apple elects Google CEO Schmidt to board

Apple has pulled off a coup by luring Google CEO Eric Schmidt to its board of directors, in a move that was announced late last night.

1 comment

Not a bubble, reason #32 – messing about on boats

There are some sure signs that we’re not in a bubble, despite some of the big money being hosed at disruptive startups such as Zillow and Jobster.

However, as the pictures below prove, there are some signs that we are witnessing another – ahem – wave of dotcom madness. Notably, the hiring of powerboats…

Powerboats rocks our world

1 comment

Red Hat develops open source widget-based portal

Linux software maker Red Hat is quietly developing an open source portal that aggregates applications from mainstream sites such as Flickr and Rhapsody, reports Internet Financial News . 

0 comments

Daily Mail buys SimplySwitch.com

The owners of the Daily Mail have expanded their web presence with the £22m purchase of Simply Energy Limited.

1 comment

Pay-per-Call deal could help channel past tipping point

Google and eBay have joined forces in a pay-per-call deal which could act as a catalyst in helping the emerging channel gain a much bigger foothold.

0 comments

Google challenges Microsoft with 'Apps for your Domain'

Google today launched Google Apps for your Domain  - a set of hosted services aimed at small and medium businesses.

Just as we were getting used to Google as a new advertising powerhouse with MSN pushed to the fringes, the search behemoth reminds us that it wants an even larger slice of the action, this time carved from more familiar Microsoft territory.

1 comment

What should be measured - web pages viewed or events within a page?

A RedEye seminar with Jim Sterne last week brought out lots of new discussion in the world of Web Analytics.

One of the things which sticks out for me is the emergence of new web design technology and the implications for measurment. 

1 comment