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UK banks are at a crossroads.
Consumers are increasingly banking online or on mobile, digital services have grown by more than 200% over the last four years, while in-branch footfall is falling 10% per year.
However, attempts to close under-used branches cause outcry, particularly in rural areas and among older customers.
In this post I'll explain why banks must invest in customer experience as wide scale branch closures look inevitable.
Search engine spiders cannot scroll to the bottom of a page like an ordinary user, trigger the request for more content, and then wait to retrieve it for indexation.
Hence content only accessible via infinite scroll simply won’t be seen and therefore won’t make it into the respective search engine results listings.
The good news is there are easy solutions so that infinite scroll poses no problem for search, and in fact can also provide an opportunity to maximise user experience and maximise SEO value in tandem.
Every page you visit on the Internet will return something called a ‘status code’, a code consisting of three numbers that communicate to the requester the status of their request for a particular page.
A 404 is ultimately an error message by default and is a very frequent and recognisable message experienced by every single internet user. 404s are not inherently bad, they exist for a very good reason.
Their ambiguous nature however means that search engines (and your users, and your rankings) will often benefit from some direction on what action to take when they come across them. Without this direction and left unmanaged, 404 errors are problematic.
Here are the SEO impacts and the possible solutions...
2013 will be the year that Microsoft becomes relevant once again.
It will begin to use its dominant position on the desktop and in gaming to build an exciting ecosystem that will make Microsoft a compelling choice for consumers, and by extension an increasingly important advertising partner for marketers.
This week I overheard a major social media competitor tell a prospective client: "...well, you can't really measure social media commercially can you? It's like gravity, you know it's there even though you can't see it, so you just have to keep working on it, right?"
I hit the proverbial roof...
Firstly Einstein, (not his real name), you can most definitely measure gravity. And you can also measure the commercial value of social media too, if you engaged a brain cell or two.
Within the context of my obvious agitation with this and the sector in general, I wanted to share how we tackle this in the hope that, in some small way, we can start engaging in social media with a structure and level of respect that it deserves.
What follows therefore is a four step process to build a commercial model for social media engagement, part of a much broader internal framework, but I hope still useful to many of you.
As a firm at the sharp end of information management online, Google pushes the boundaries more than most – and consumers, the press, politicians and the legal world will often push back from the other side.
Progress should be the product of those opposing forces. So here’s an infographic charting the legal history of Google from 2003-2011. We at Greenlight will let you decide.
With recent news that Google is more forcefully entering the social realm by integrating Google+ into its results, what about Facebook? What impact could it make in search?
While Google and Facebook have a very similar number of users, there is a notable difference in the revenues they extract from their users. Google makes over seven times more money, pulling in $29.3bn a year while expert estimates (Facebook is still privately held) puts Facebook’s ad revenue at about $4bn (this year).
Search is, quite simply, the best game in town, commercially speaking.
SEO practitioners don’t typically share their operational methods. Our sector is reliant on gaining competitive advantage through hoarding methods and techniques for just long enough to benefit from them, and then sharing them to gain some love and respect as a bonus.
This also extends to methods for displaying SEO data and visualising performance. For instance, search agencies never willingly allow their reports to be seen by their competitors.
Therefore, I want to break rank somewhat and present three interesting ways to display SEO data and information, methods that I’ve not seen others use out there and that are increasingly becoming standards within my own companies.
Everyone is aware of product placement, the deliberate incorporation of a product or brand into a movie, television episode or other media vehicle to promote it to the viewing audience, typically in a subtle way to create affinity and recognition over time.
However, there’s more to product placement than simply placing a Papa John’s pizza box in clear view in a major sitcom.
From a marketer’s perspective that is only one facet of how what appears on TV can impact on what consumers then think about and do, and it isn’t limited to just brand placement, recognition and recall either.
David Ogilvy once said ‘clients get the advertising they deserve’.
Having been COO of a search agency for each of the last 10 years, I can tell you with some authority that Ogilvy’s quote is as true in the digital specialisms of SEO, PPC and Social Media as it is in the broader advertising discipline.
Bar staff and subway buskers will routinely ‘seed’ their tips jars and guitar cases with some change so that passers by think that contributing is what is expected and are then compelled to do so themselves.
Can online marketers tap into this same psychology?
The weather in 2010 made front-page news across much of the planet. Washington's storms caused power outages, NYC endured insufferable heat, and the UK was brought to its knees by snow.
With retailers reflecting on their 2010 performance, the effect of the weather on online sales and how marketers can respond is worthy of investigation.