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How do CRM and programmatic work together, and what are the challenges for advertisers that haven't yet achieved such integration?
Econsultancy and Sociomantic Labs have published a new report, The Role of CRM in Data-Driven Marketing, so I thought I'd give an overview of where these disciplines meet.
Econsultancy has, in the past, provided a number of buyers' guides for digital technology.
However, I thought it would be useful to publish a brief and generic guide to replatforming, given that many companies are focusing on updating legacy technology.
B2B customer experience is the topic of Econsultancy and SAP Hybris' latest report.
The Tension in B2B Customer Experience Management includes an international survey of over 220 senior leaders at companies spanning a range of industries.
Though customer experience (CX) is impossible to universally define, the importance of slick customer interactions is paramount.
Yet, as the report reveals, there's still a way to go for many B2B brands.
Entries are now open for this year's Masters of Marketing Awards, presented at the Festival of Marketing in October.
There are many categories but I thought I'd highlight the Programmatic & Performance Marketing award by looking at last year's winner and a few other notable campaigns.
Marketers are adding to or overhauling their technology stacks, media and channels have proliferated and people and processes have had to adapt.
This is the root of the need for digital transformation.
But is the talk of agile change just lip service? What is it? And what are its benefits?
Here are the most eye-catching digital marketing stats from APAC in April.
This month's topics include WeChat, video advertising, Indian ecommerce, Chinese digital agencies and much more.
More stats are available in Econsultancy's Internet Statistics Compendium.
We recently ran an article about the importance of canonical tags to differentiate between similar product pages.
You can read that piece here. But what about when a competitor's page seems to have bumped you out of the search results?
This week's juicy digital marketing stats include the least engaging brands in the US, excitement about VR, Amazon profits, returns policies, and (altogether now) "much more".
As usual, it would be remiss of me not to plug Econsultancy's Internet Statistics Compendium, too.
The canonical tag is used by webmasters to alert Google to duplicate content or, perhaps more accurately, multiple versions of a page.
But what happens when websites don't use canonical tags? How much of an effect does it have on rankings?
Live streaming via Facebook Live was opened to all verified brands at the end of 2015.
Since then, many brands have got involved, not just broadcasters (such as the BBC, who trialled the tool as early as October of last year).
Facebook's F8 conference revealed that APIs will be made available, allowing the integration of Live into third-party apps.
With lots to look forward to, let's look at the baby steps brands have taken so far.
Think like a customer (you are one), sharing is caring, and focus on NES (Nintendo Entertainment System? - No! Net Ease Score).
This is just some of the advice offered by Nicki Young, Head of Digital Product Development at RS Components.
RS is the perfect playground for improving customer experience, receiving hundreds of millions of visitors a year.
Let's hear from Nicki.
It's a bumper stats roundup this week.
If you're interested in social commerce, digital transformation, PPC, ecommerce conversion rates, print ad spend, travel UX, telco UX, programmatic, payments, insurance UX, Euro 2016 and fashion ecommerce... *pause for breath* then you're in luck.
As ever, this post is simply the entrée - head to our Internet Statistics Compendium for a proper meal.