tag:econsultancy.com,2008:/blog/authors/chris-norton Posts by Chris Norton from the Econsultancy blog 2014-01-03T14:28:00+00:00 tag:econsultancy.com,2008:BlogPost/64052 2014-01-03T14:28:00+00:00 2014-01-03T14:28:00+00:00 22 tips to help contain an online crisis Chris Norton <p><strong>With the social web now starting to mature and more and more internet users becoming accustomed to updating, sharing, tweeting and liking via their smartphones and tablets, the job of a crisis manager has become increasingly more challenging.</strong></p> <p>Organisations simply don’t have as much control over their marketing messages as they once did and as a result <a href="http://econsultancy.com/blog/62259-digital-crisis-management-horsemeat-style">a crisis can happen anywhere</a> and travel across the globe in seconds. </p> <p>The rise of citizen journalism and the smartphone has made it feel like everyone now has a voice no matter how small. The scariest prospect is that your story can already be trending before you have even got out of bed.</p><p><a href="https://econsultancy.com/blog/64052-22-tips-to-help-contain-an-online-crisis/?utm_medium=feeds&amp;utm_source=blog">Read more...</a></p>