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Author: David Moth

David Moth

David Moth is Social Media Manager and Blog Editor at Econsultancy. 

Online retailers prepare for 'Mega Monday'

Retailers are predicting that today will be the biggest online shopping day of the year as consumers ramp up their Christmas spending.

Visa, which labelled the annual shopping event ‘Mega Monday’, is expecting £303m to be spent online in the UK using its cards.

This equates to £3,500 per second, a 12% increase on 2010.

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Customer service is all important for retailers: survey

Consumers believe customer service is the most important area for retailers to focus on, rating it higher than product quality and low prices. 

Almost three quarters of consumers would recommend a retail brand based on a good customer experience. 

With the help of TolunaQuick, we surveyed 5,000 UK consumers in September as part of our research for the Econsultancy / Foviance Multichannel Customer Experience Report.

Here are some of the findings from the retail section of the consumer survey report.

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John Lewis opens virtual QR store

John Lewis has joined the growing list of retailers trialling QR codes with the launch of a virtual shop in Brighton.

All of the retailer's ‘top 30 things to buy for Christmas’ are included in a window display at a branch of Waitrose. 

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Good news for Groupon, consumers still want vouchers

Despite Groupon’s recent woes on the stock market, new research shows that consumers are still drawn to discount voucher deals.

A survey of 1,000 consumers by affiliate network LinkShare found that 56% of people would buy from an unfamiliar brand if offered the right deal at the right time.

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Telefonica trials NFC payments using BlackBerry smartphones

Telefonica Digital staff are to start testing NFC payments using BlackBerry smartphones, RIM announced in a blog post yesterday.

In collaboration with local banks and retailers, 350 Telefonica employees will trial the devices at its headquarters in Spain.

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HMV launches on demand video rentals

Beleaguered retailer HMV has announced a new online rental service as it continues to move into new digital channels.

The new offering at hmvon-demand.com went live today with new releases Bad Teacher and X-Men: First Class.

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Comet streaks ahead of the competition with new app

Comet has launched a new app that gives users product information, reviews and a price checking facility.

Comet says the app, which is available on iPhone, Android and Blackberry, is the first of its kind for an electrical retailer.

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Spotify reaches 2.5m paying subscribers

Spotify has reached 2.5m paying subscribers according to a blog post the company posted today.

The increase in paying customers is likely to have been bolstered by the company’s launch in the US in July, and a partnership with Facebook that began in September.

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Microsoft acquires VideoSurf for $70m

Microsoft has acquired video search specialist VideoSurf for a reported $70m in what is the latest in a spate of startup takeovers.

A statement from the software giant says it plans to integrate VideoSurf’s technology into the Xbox 360 to improve the search function on Xbox LIVE.

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House of Fraser targets Christmas shoppers with O2 mobile campaign

O2 has announced a deal with House of Fraser to provide a bespoke mobile marketing campaign in the run up to Christmas.

It will involve several O2 services, including Priority Moments, real time location and O2 wi-fi, to deliver personalised targeting for House of Fraser’s O2 customers.

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Toyota gets interactive with Yahoo's 'Living Ads'

Interactive ‘Living Ads’ for the Toyota’s Prius V have started to appear in Yahoo’s new Livestand iPad app.

Yahoo says the Living Ad format is more engaging for consumers since it uses photography and sequenced videos to grab people's attention.

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Sony signs digital advertising partnership with SocialVibe

Sony Pictures Television Ad Sales (SPT Ad Sales) has signed a deal with SocialVibe to bring what it calls 'value-exchange engagement' ads to the Latin American market.

This format allows advertisers to offer consumers rewards such as access to premium content or a donation to a charity in return for their attention, based on an opt-in model. 

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