Author: Graham Charlton

Graham Charlton

Graham Charlton was Editor in Chief of the Econsultancy blog. He has worked in the digital industry for more than ten years.

His pet topics include UX, CRO, and ecommerce in general. Add to that mobile, SEO, ill thought-out EU laws, the use of web technology offline, email marketing and that covers quite a bit. He has written several best practice guides on ecommerce and mobile, with more to come.

He can be found prattling-on on Twitter as @gcharlton.

Google eats up 25% of US internet ad revenue

Google’s advertising revenue is predicted to rise dramatically this year in the US, outstripping its nearest rival Yahoo by some distance. Google is expected to account for a quarter of US online ad revenue for the first time this year.

The search engine behemoth is projected to take home $4 billion of the expected $16 billion US online advertising market, according to predictions from eMarketer, an online marketing research company.

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Customers unhappy with broadband customer service

A new survey has shown that consumers are generally happy with the quality of home internet services, but also revealed a high level of dissatisfaction over customer service.

In Point Topic’s latest Broadband Consumer Survey, 91% of broadband customers said they were happy with the quality and reliability of their internet service, and 82% are satisfied with download times.

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Carphone Warehouse to auction mobile phones

Carphone Warehouse has launched a new auction website dedicated to the sale of mobile phones and accessories in an attempt to compete with eBay in this space.

The site, mymobileauction.com, offers buyers the chance to search and bid for mobiles as they would on eBay, and allows those looking for a mobile to narrow down their search.

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The Sun outstrips rivals via paid search marketing

Heather Hopkins from Hitwise has some interesting statistics about The Sun’s success this month in driving traffic to its site through paid search marketing. The  tabloid outstripped its online media rivals in this area by some distance.

Heather reveals that The Sun received 20% of its traffic from paid search, whereas other news and media sites achieved no more than 3% of traffic in the last month by the same method.

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iPod killers for Christmas 2006?

Richard Menta at mp3newswire has been reviewing potential ‘iPod killers’ since 2004 and he rounds up the potential challengers for Apple’s crown in the run up to the Christmas shopping season.

Of the 149 portable MP3 players he has reported on in the past two years, not one has yet managed to dent the popularity of Apple’s device, which has become a generic name for the MP3 player.

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LinkedIn adds new directory service

Online network LinkedIn is to offer a new directory search, giving its members a new method of choosing business service providers based on recommendations.

In the new directory, LinkedIn users will be able to search for service providers among those recommended by friends, or else broaden the search to include friends of friends.

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Online sales volumes rose dramatically in 2005

A survey released today by the Office for National Statistics shows the increasing popularity of e-commerce among businesses, with a massive rise in online sales volumes last year.

The ONS e-commerce survey, based on results from businesses with 10 or more employees, shows rapid growth both in the use of Information and Communications Technologies, and the value of trade over the internet.

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Google may face YouTube copyright battle

After paying $1.6bn for the world's favourite video sharing site this week, Google could be facing copyright problems over some of the site's video content, as content owners take advantage of the search engine giant's deeper pockets.

Media group Time Warner has indicated that it will be pursuing its copyright claims against YouTube with its new owners, and other companies may well choose to follow suit.

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BT pioneers new ‘spam-buster’ system

BT hopes to take a lead in the battle against the scourge of spam on the internet by introducing a new system designed to filter out spam before it reaches their customer’s PCs.

BT’s Content Forensics system, devised by StreamShield Networks, will scan millions of emails every day, alerting them to the location of spam related problems on its network.

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IE7 upgrade may cause problems for web developers

IE7 is coming...According to Microsoft’s IE Blog, the new version of the Internet Explorer browser will be ready this month, and some web developers are concerned about the new version’s compatibility with some websites.

IE7 will be available for download this month, with the new browser being delivered to Microsoft customers via automatic updates soon after.

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Jakob Nielsen’s tips on increasing community participation

In his latest post, usability guru Jakob Nielsen talks about participation inequality and gives some tips on how websites can overcome this problem.

In any given online community, be it a discussion board or a site such as Amazon which uses customer reviews to help sell its products, the rule of thumb is that 90% of users (Nielsen calls them lurkers) will never contribute.

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UK broadband coverage will reach 64% in next 2 years

New research predicts rapid growth in UK broadband coverage over the next two years, with broadband penetration reaching levels of up to 90% in some areas. 

Point Topic's forecast uses data from each of the 222,000 Census areas in the UK, allowing them to paint a geographical picture of broadband take-up around the country.

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