Widely recognized for his pioneering work in online communities in business, Joe serves as Lithium's Chief Community Officer. In this role, Joe is responsible for thought-leadership, research, and innovations that will drive the next generation of successful enterprise customer communities.
Joe's work with online communities began in 1996, when he conducted the first comprehensive research study into successful practices for managing online communities. Since that time, he has worked as a consultant and researcher with nearly 300 companies using online communities to create more productive relationships with customers, partners, and employees.
While at Lithium, Joe has played a key role in launching successful communities for large, enterprise companies such as Barnes & Noble, Comcast, Juniper Networks, Linksys, PayPal, Symantec, and many others. Joe's previous roles include Vice President of Community Management Services at Lithium and Vice President of Research at Participate Systems. Prior to that, Joe worked as a senior researcher in the Global Best Practices Group, now part of PriceWaterhouseCoopers, where he focused on collaborative technologies, corporate performance measurement, and business process improvement. He began his career in a utilities and telecommunications consulting practice at Ernst & Young.