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Author: Tim Roe
Responsible for Privacy, Compliance and Deliverability for RedEye, Tim is an experienced and qualified Direct Marketing professional and certified data protection practitioner. Tim holds a Masters level qualification in Data Protection law and Information Governance and led RedEye’s project to achieve the international information security standard ISO27001.
Tim is an active industry contributor via the Direct Marketing Association and contributes to the following groups:
-Responsible Marketing Committee
-Chair of the email council GDPR working group
-Member of the DMA GDPR working group
Google likes surprising the world of email marketing. Priority inbox, google tabs and now the latest innovation to rock the world of email 'enabling images'.
Gmail, like many email providers, disables images by default to 'protect' users from potential harm. This creates an extra step for the user, in that they are required to 'enable images' to see the email in its full beauty.
Gmail have now decided to enable images by default, and to protect their users, they are going to be serving the images from Gmail servers.
That’s ok isn’t it? Then why is the world of email marketing going into meltdown over the subject?
A couple of weeks ago, I wrote a blog on how the new Microsoft WSRD data was impacting email marketing. For webmail accounts managed by Microsoft, WSRD data is increasing effecting whether your email goes to junk, or into the inbox.
These accounts relate to quite a high percentage of some retailers' email lists (50%+) so how Microsoft treats your mail can have a large impact on the revenue you make from email.
In order to ensure your emails stay in the inbox, this post takes you through developing the customer relationship and increasing user engagement through producing a welcome/nursery programme.
Disclaimer: I have been instructed by our marketing department, that I must put a disclaimer before this blog, just in case someone takes what I am saying seriously and actually follows this advice.
I and the company I work for (RedEye), accept no responsibility for damages caused by anyone following the advice below. The actions below would not even be carried out by specially trained professionals, so should certainly not be tried at home!
You have been warned....
“Spam” is like a dirty word in the world of email marketing. No credible email marketer wants to be associated with it. However, there has been some talk lately insinuating email marketers are not sending enough emails and suggesting that if they send more, they’ll make more money.
I’ve even seen some theoretical figures quoted that suggest if you send to your list twice as many times, you could make twice as much money!
Apparently, email marketers are worried about over mailing their lists, upsetting their customers and being accused of being spammers. The problem is that while this line of thinking is going to upset many an email marketer, it’s also admittedly a bit of a temptation.
When the chips are down and the CEO is breathing down your neck for more sales, the thought of more emails equals more money starts to look rather appealing.
So, for anyone considering the spam approach, I’ve pulled together some tongue in cheek rules on how to be a spammer in the modern email world.
Nothing stands still in the world of email marketing. The only constant is change, and some of the new stuff to rear its head is certainly going to be changing how things happen in future.
That said, some of this “new” stuff isn’t really new at all and has actually been around for a while now, just keeping a low profile.
One such development is Windows Live Sender Reputation Data.
The system that enables recipients to vote for whether certain emails are junk or not has been around for years so why is it so important now, and for those email marketers that have never heard of it, why should they bother about it at all?
The question of permission and customers rights regarding marketing material is one that has privacy evangelists and marketers head to head. Many forms of direct marketing can be seen by the recipients as intrusive and disturbing and this has led to a bit of a backlash.
In some cases, this has spawned legislation (as in TPS in the UK) and in others, poor publicity via the national media and threats of further control from politicians.
But, out of all of the different direct marketing channels, email seems to be the quietest when it comes to public outrage.
How engaged with your brand are the majority of your database contacts? This fundamental question should determine how your entire emarketing communications strategy is structured.
Until recently, email marketers have been under huge commercial pressure internally to continue doing the same 'load and blast' mass email marketing they've always done.
However, for some, response rates are waning as consumers become fussier about the marketing messages they consume. The advent of the intelligent inbox (Hotmail, Gmail, Yahoo) means ISPs are working hard to ensure only the most wanted email is at the top of the pile.
ISPs are helping recipients to prioritise their inboxes, helping them to de-prioritise or block email that they no longer want. Google priority inbox, for example, prioritises your email automatically based on what you respond to; so encouraging response is now critical to your ongoing relationship with customers.
Without proper targeting, your emails can be seen as spam, becoming de-prioritised or blocked by the recipients, encouraging customer disengagement.