Posts tagged with Accessibility

The Four Seasons site is beautiful, but not for disabled users

The press release announcing Four Season’s new site states that it was "thoughtfully deliver an immersive and effortless experience tailored to every user".

But shouldn't that include disabled users?

The Four Seasons site review focusing on web usability highlighted some important shortcomings in terms of the booking process and other areas, and briefly mentioned some of the accessibility issues.  

Here we take a closer look at some of these and the actions that should have been taken to truly make the site available and usable to every user. 


RNIB gets tough with bmibaby over accessibility

The RNIB (Royal National Institute for the Blind) has decided to sue BMI Baby over its failure to deal with the poor accessibility of its website.  

This is not the first time that accusations of poor web accessibility have been levelled at an airline, and it is no surprise that travel websites are an area of focus.


Getting back to basics online

Websites should always be designed to deliver an engaging user experience. To succeed, marketers need an understanding of how online communication works and they need to be clear about how a business can serve the needs of its customers on the web.

The websites that are succeeding online are the ones that concentrate on the delivery of quality user experience, functionality and added value elements such as personalisation to really engage with visitors.


Five accessibility myths demolished

I was pleased my grumpy old man blog post on usability myths really sparked some interest, with most people agreeing, although a few seemed eager to point out that I’d just ‘critiqued’ them rather than ‘demolished’ them. 

I guess I’ll be similarly accused of not letting the facts get in the way of a good story this time.  Still, I’ll take the risk and attempt to knock some accessibility myths on the head.


The business benefits of building accessible websites

There’s a good business case for making your website more accessible to the UK’s disabled community.

If your website is at the design stage then ask your designer what they’re doing to ensure that people with sight difficulties and cognitive impairments can still use your pages. It’s undeniably easier to build accessibility in from the start.
Don’t despair if your website is already up and running, though, you can still retrofit.


Why do some e-commerce platforms get Javascript so wrong?

The horror, the horrorYou would think with the money spent on e-commerce platforms today, that best coding practices, accessibility and SEO readiness would be at the forefront of developer's minds.

However, it transpires, for a number of platforms, getting the basics of Javascript has gone awry.


High street retailers still need to work on web accessibility

A new study suggests that some of the UK's online retailers are not taking the issue of accessibility seriously enough, with progress seeming to stall, according to a new study. 

Last year, Webcredible's Accessibility Report gave the websites of 20 UK high street retailers an average score of 62%, but this year the score has slipped to 60%.

So which retailers need to pay more attention to accessibility? 


Customer experience stats round up

Here's a selection of recent customer experience related stats, taken from a range of sources, including Econsultancy's Customer Experience Statistics document, which forms part of the Internet Statistics Compendium, and other reports...

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The Guardian makes its comments search engine friendly

The Guardian has introduced some welcome updates to its comments system, with comments now handled server-side instead of client side.

This means that the newspaper is not using javascript to display comments anymore, which brings with it a number of benefits, as pointed out by Malcolm Coles:


Q&A: Rob Colling on why online video needs subtitles

Rob CollingLaunched earlier this year, is a startup that, as the name suggests, provides captions and subtitles for online video.

The captions and subtitles, as shown in this example, provide a potentially useful way to make online video more accessible. I've been talking to founder Rob Colling about the company and concept...

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