Posts tagged with Affinion

Retailers involved with marketing scam tell consumers: shop with us at your own risk

When there's a lot of money to gain, many brands have trouble giving up questionable practices. And in the case of the online marketing case now in the Senate, many retailers came out this week with statements that indicate they're putting profits ahead of their customers.

Last week the Senate held a hearing investigating the practices of online marketing companies that work with many retailers online to unwittingly enroll customers in loyalty programs that end up costing a lot of money.

Multiple retailers have severed ties with the companies in the following week. But not all. Many companies, from Priceline to Classmates.com, FTD, Shutterfly and Orbitz, think they've done nothing wrong and it's up to customers to read the fine print.

But by enrolling people in these programs without asking for additional credit card information, the retailers breached the trust of their customers. For some retailers — especially those known for questionable deals at absurd prices — that might work. But for most, earning revenue from confusing customers is bad business.

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Congress subpoenas web loyalty firm

How much disclosure is enough online? Congress has issued a subpoena to online marketer Vertrue for making unauthorized credit card charges online, and regardless of how it turns out, the increased exposure should prove bad for the business of blind credit card transactions.

The request by the Senate marks the Commerce Committee's first major subpeona to get documents from a private company since the 2002 Enron scandal.

Committee Chairman John Rockefeller wrote in a July 28 letter to Vertrue Chief Executive Gary Johnson that consumers are struggling to get by during the recession, and "allegations that your company is making this situation worse by charging consumers for services they do not want or use are extremely troubling."

Vertrue maintains that it has not done anything unlawful. And said that it requested the subpoena because the Senate was asking for information that could "include personally identifiable information about the consumer." Meanwhile, Vertrue has failed to disclose email, financial documents and other internal communications and has been accused of "slow walking" the investigation.

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