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Posts tagged with Amazon.Com

Amazon tops another customer satisfaction survey, with John Lewis coming second

Amazon has yet again come out on top in a customer satisfaction survey, proving that is remains the company to beat when it comes to ecommerce.

And as if to underline just how successful Amazon is at creating an excellent customer experience, it actually came joint first and second in the Foresee study thanks to its .com and .co.uk domains.

It’s not all good news for the ecommerce giant however, as Amazon.co.uk actually saw a two-point decline compared to last year, down from 86 to 84.

John Lewis came third in the study with 79, followed by Apple on 78 and M&S on 77. Unsurprisingly Ryanair came bottom of the pile with just 60 points.

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Amazon beats John Lewis to top customer satisfaction survey

Surprise, surprise! Amazon has come top of Foresee’s online customer satisfaction survey for the fifth year in a row.

In fact the e-tailer comes in first and second position in the table thanks to its separate UK and US domains, easily beating John Lewis and Play.com into third and fourth places respectively.

The findings in the ForeSee Online Retail Satisfaction Index: UK Christmas Edition are based on almost 10,000 customer surveys collected during November and December.

Scores are awarded out of 100 with anything over 80 considered as excellent. Amazon.co.uk (86), Amazon.com (84) and John Lewis (80) were the only brands to exceed this threshold.

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Will online retailers thrive thanks to an early Black Friday?

Some of the largest, most prominent multichannel retailers in the United States are so eager to get the holiday shopping season started that they're kicking Black Friday off early this year.

Instead of opening their doors to crowds on Friday morning, many are opening as early as midnight, hoping to cash in on consumers itching to burn off calories with some post-turkey dinner shopping.

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Should mobiles and tablets influence your web design?

If designers thought they had it bad having to deal with multiple browsers, the past several years have made it clear: IE6 is a walk in the park.

Today, thanks to the rise of smart phones and tablets, designers are tasked with designing across a wide range of devices, many with different form factors, platform capabilities and hardware profiles.

The future is mobile, so not surprisingly, when it comes to building sites designed for mobile and tablet devices, many companies think of their web experience and mobile/tablet experience as separate entities.

That can be painful and costly, but a result of this could be that companies gain insights that allow them to improve the experiences they create for their users and customers.

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The Amazon Way: is it OK to be misunderstood?

Little more than a decade ago, some wondered if Amazon.com might be a Ponzi scheme.

Today, the company has a market cap just under $85bn and has established a firm position as the 800 pound gorilla of online retail. But it has even bigger ambitions.

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Major retailers ditch the Amazon Marketplace

Amazon is online retail's 800 pound gorilla, but even so, it has tried to play nicely with others. One of the ways it has done that is with the Amazon Marketplace, which allows third parties to sell through its site. 

The Marketplace accounted for over 30% of Amazon.com's unit sales in Q4 2010, and has helped fuel at least some of Amazon.com's continued impressive growth.

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2011: new year, same internet tax drama

In 2010, major online retailers in the United States which operate affiliate programs saw their businesses threatened by new state laws that would force them to collect state sales tax if they have affiliates in the state.

Despite the fact that these laws don't generate the revenue they're supposed to, and typically spark high-profile backlashes, it appears that the push to tax internet retail through 'affiliate taxes' will continue into 2011.

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Group buying has jumped the shark

Could Groupon be an $8bn a year business? How about a $25bn a year business? Sound crazy? It's not -- at least to a number of observers, including TechCrunch's Michael Arrington and TrialPay CEO Alex Rampell.

Group buying is already one of the hottest markets on the internet right now, and if people like Arrington and Rampell are correct, it could be one of the largest markets on the internet in short order. No wonder there are rumors about a billion-dollar acquisition of Groupon.

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Macmillan, Amazon battle over e-book pricing

Book publishers, like record labels before them, are struggling to adapt to the digital world. And their struggles are only growing larger thanks to the growing e-book market, where a price war has broken out.

The price war, which has driven down the cost of e-book bestsellers, is of concern to book publishers for several big reasons, a primary one being that low-priced e-books could potentially devalue their physical counterparts.

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Could Amazon's Disc+ On Demand rescue DVD sales?

Selling DVDs is a tough business. Just ask movie studio execs, who have watched as digital downloads and cheap rentals have cut into what was once a far more lucrative business. DVD sales started declining years ago and the pace of the decline isn't slowing. In the first half of the year, sales fell more than 13%.

So what's a studio exec to do? Right now, some seem willing to do whatever it takes to beat back the rise of rentals. But perhaps they should instead be having lunch on a regular basis with Jeff Bezos as a new Amazon.com promotion might be worth a look as a new business model.

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Amazon to set up shop on high street?

Rumors surfaced this weekend that online retail giant Amazon.com is secretly planning to open its own stores on high street. Citing unnamed property owners, the Sunday Times reported that Amazon "is understood to be scouring the country for high-profile sites".

The rumored purpose: Amazon wants to give its customers the ability to order online and pick up in-store. Major brick-and-mortar retailers have seen their own 'click-and-collect' services gain steam and it doesn't take a leap of faith to imagine that Amazon sees its inability to deliver a similar service as a potential threat to its competitiveness.

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Amazon makes it easy for its affiliates to tweet

You may not be able to fit a whole lot of words into 140 characters but a growing number of individuals and businesses think that it doesn't take more than 140 characters to produce a profit.

While Twitter focuses on building its platform and brand, plenty of third parties have been focusing on using Twitter as a marketing platform of their own. From established companies like Dell to upstarts like Sponsored Tweets, many are trying to cash in on Twitter.

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