Posts tagged with Amazon

Amazon introduces shopping by SMS

Amazon this week introduced a new service in the US that lets customers buy products from the site by text message.

With the new system, dubbed 'TextBuyIt', mobile users can text a product name, search term or ISBN number to Amazon, and will get the top two results from the search sent back to them.

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Amazon.co.uk gets a revamp

Amazon has unveiled a new design for its UK site, with a new homepage and navigation system.

New Amazon.co.uk design

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Ten things Amazon can do better online

Amazon is one of the great e-commerce success stories, and we often use the site as an example of best practice. But what can it improve?

The site's usability isn't perfect but users have become familiar with the way it works, and Amazon won't want to mess with a winning formula. It's the same story with eBay. Change isn't so easy once you achieve scale at a global level.

Nevertheless we've spotted some areas that could be improved upon...

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Hardware-as-a-service a big boon to consumer startups?

Scaling can be tricky for consumer internet startups, especially when it comes to hardware and infrastructure.

Many startups have failed in part because they couldn't successfully scale effectively and sensibly.

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Ten site search tips

Shoppers using an e-commerce site have two main ways of finding the exact product or service they want – the navigation bar and the search box.

While many sites have great navigation, there are plenty whose search options return some pretty poor results. 

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Buy it now buttons 'increase affiliate conversions'

Bloggers can increase conversion rates for affiliate sales by using simple ‘buy it now’ buttons to product-related posts.

This tip comes from Al at the Self Made Minds blog (via ProBlogger) – he says he has managed to increase conversions by up to 100% by adding an Amazon-style ‘Buy Now’ button to his affiliate pages.

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Etailers struggle to cope with Cyber Monday traffic

Internet shoppers in the US are reported to have spent around $733m (£355m) on 'Cyber Monday' - the biggest day of the online retail year.

Figures from comScore suggest Amazon and Wal-Mart attracted the most custom, while the overall number of people shopping online was up 38%.

However, the traffic also caused issues - some sites were operating up to 400% slower than usual while Yahoo's Merchant Solutions service buckled under the strain.

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Is Kindle Fever pulp fiction?

The mighty Economist has produced an editorial forecasting the death of the book following Amazon’s launch of its ebook reader, labelled Kindle.

It seems that Kindle Fever is in full swing, yet the mass consumer adoption of ebook readers seems thoroughly unfeasible in the short term, and I’m not convinced it is a likely scenario in the long term either.

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Amazon launches music download site in beta

Amazon has launched a beta version of its much-anticipated DRM-free music download store.

The etailing giant claims it will have the world's largest collection of DRM-free music downloads, with 2m songs available from over 180,000 artists.

However, it is not yet available in the UK.

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Amazon launches widgets for bloggers

Amazon has launched a range of widgets in a bid to boost the reach of its affiliate marketing programme.

The widgets can be used to display the etailer's products on blogs, social networks and other websites, earning members of the company's Associates programme up to 10% in referral fees.

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Warning: I can't find your checkout!

Bob Chieffo published an excellent article last week on the importance of buttons on e-commerce sites in making it clear to the customer what they need to press next.

He points out, on Revenews, that many etailers allow too much room for confusion in the mind of the customer over what they need to do and press to make their purchase.

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Multi-channel retailers 'offer better customer service'

Multi-channel retailers are mounting a challenge to the online dominance of their pure-play rivals despite tending to offer a lower level of site functionality, according to research.

The study, by eDigitalResearch, which uses mystery shoppers to rate UK shopping websites, found Play.com and Amazon.com continued to generate the best overall response from consumers.

However, multi-channel players like Tesco, John Lewis and M&S were seen to have stronger customer service.

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