Posts tagged with Apologies

The Path to success is not paved with apologies

Recently, mobile startup Path was caught 'stealing' its users' address books without their permission. Not surprisingly, this created a firestorm in the tech blogosphere.

In response, Path CEO Dave Morin, a former Facebook employee, issued an apology.

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Netflix enters the U.K. and Ireland as it stumbles in the U.S.

Yesterday, Netflix announced that its aggressive international expansion plans will bring its internet movie and television streaming service to the U.K. and Ireland in early 2012.

The announcement should have been a bright spot for a company which has been flying high for the past several years. But it was overshadowed by a bout of bad news: last quarter, Netflix lost 800,000 subscribers in the U.S.

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The Netflix apology: good idea, bad execution

As we've seen time and time again, even the highest-flying companies can be thrust into crisis and controversy in an instant for a variety of reasons.

For BP, it was a massive oil spill. For AirBnB, it was an ugly incident involving theft and vandalism.

And for Netflix, which is in the midst of a crisis today, the cause of its problems was a decision to change its business model.

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Kevin Smith and Southwest: when should companies avoid the "social media sorry"?

Another week, another Twitter travesty. This week it's Kevin Smith, who was kicked off a Southwest flight when the flight's captain apparently made the call that he was too heavy to occupy a single seat. Smith is a movie director with more than 1.5m followers on Twitter, and he let them know about his ordeal in near real-time.

The outcome was predictable: a new Twitter-induced media storm, and PR nightmare for Southwest.

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