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Posts tagged with #Ask Bg


The British Gas Twitter meltdown: What could #AskBG have done better?

As I write this energy supplier nPower is currently in the midst of a mini-Twitter storm following announcements of an 11% price hike about to hit consumers, but the backlash is nothing compared to the furious storm that hit British Gas last week following a similar price increase.

So what made British Gas the subject of so much fury, and how could they have handled the situation better?