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“Bots are the new apps” according to Microsoft CEO Satya Nadella in a keynote given at a Microsoft developer conference in March 2016.
On the basis of the amount of start-ups working on bot related activities at Web Summit 2016, it would seem as if bots may be about to become mainstream after all.
In fact, in the future, chatbots could be a common way for individuals to interact with healthcare providers.
KLM social media manager Karlijn Vogel-Meijer was one of the most enlightening speakers at 2016's Festival of Marketing.
She told the story of KLM's work on social media, including the latest footnote - using AI and bots to enhance the customer journey whilst maintaining a human touch.
Here's a recap..
The search story of the week is that of 'Ben's Nan'.
Ben's Nan became a Twitter sensation when Ben found that she had written 'please' and 'thank you' in her Google search, figuring she'd get a better answer that way.
Like all hack, newsjacking bloggers, it got me thinking about what this could tell us about interaction design.
I don't have a time machine, 'The Future of Digital Marketing' happens to be the name of one of Econsultancy's conferences.
I went along and took some notes. Here are some quotes from the day, on AI, bots, VR, mobile, video and what it means to be human.
Virtual reality, bots and growth hacking are perhaps the most exciting and over-used buzzwords in our industry today.
But do marketers really need to pay them much attention?
It’s very easy to become jaded by the constant talk of creating immersive virtual experiences, when in reality all of your conversions come from email marketing.
This week, Facebook held its annual F8 conference during which the world's largest social network makes key announcements and launches new offerings.
Here are the five biggest developments from this year's event.
Tens of millions of consumers say they're aware of 'bots, yet they continue to interact with spam. Chalk it up to some sort of blissful, can't-happen-to-me oblivion.
The Messaging Anti-Abuse Working Group (MAAWG) just completed a survey of North American and European consumers and found that despite their awareness of the dangers, they're playing with spam in ways that can leave them vulnerable to malware infections. Half had opened spam, clicked on a link in spam, opened a spam attachment, or replied or forwarded to spam. All these actions open the door to fraud, phishing, identity theft and infection. Most consumers said they're aware 'bots exist, but only a third believe they're vulnerable to an infection.