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According to a survey of the customer experience of twelve utility and broadband suppliers' websites, British Gas was the top performer, thanks to a usable website and clear product and pricing information.
For the study from eDigital Research, 20 customers and 20 non-customers tested the websites of 12 home services suppliers for usability and customer experience.
Here are a few highlights from the report...
In the midst of a severe recession, Americans are cutting their monthly bills to the bone. Landline phones and cable television are now nice-to-haves rather than must-have. But a broadband internet connection? Non-negotiable.
We've come a long way since the dial-up era, when usability best practices cautioned against using slow-to-load graphics on Web sites and in email. The Pew Internet & American Life project's Home Broadband Adoption 2009 report indicates home broadband penetration is holding steady at 54-57 percent of households, a healthy 63 percent of adult Americans. But adoption among senior citizens (65 and older) jumped from 19 percent last May to 30 percent in April of this year.
Last week, Econsultancy was invited to the Westminster eForum, where Lord Stephen Carter - the Minister for Communications, Technology and Broadcasting - was a guest keynote speaker ahead of his Digital Britain report.
The report, which is expected on January 26th, is to be “an action plan to secure the UK’s place at the forefront of innovation, investment and quality in the digital and communications industries.” So, ahead of the report, what is the Government planning?
Perhaps I'm simply tiring of the economic news (or becoming immune to it). Increasingly, I find myself being drawn more and more to random news stories unrelated to the flurry of bad news that seems to come on the economic front.
Tis the season to be jolly, right? Here's this week's hodgepodge of news and it's not all bad.
Today sees the start of the BBC's online live streaming of BBC1 and BBC2, though this is something ITV has been doing for a while with its four channels.
I've been watching BBC2 through the iPlayer to see how well it works online, and whether the BBC does it better than ITV...
Chris King, BT's head of affiliate sales, gives us some thoughts on the telecoms and media group's online strategy and the growth prospects for the affiliate channel in a tough economic environment.
He also tells us how BT keeps the information flowing between it and super-affiliates, who of course play a big role in the company's sales efforts.
It’s that time of week again so without further ado, here’s what caught Drama 2.0's attention in the last seven days.
As my fellow E-consultancy blogger Drama 2.0 discussed earlier this week, the theft of more than 40mn credit and debit card numbers was due to insecure wireless networks.
If you run a wireless network at home or in the office, the same sort of security breach could easily occur if you are not taking advantage of your wireless router's security features.
From a court ruling in the Viacom/YouTube lawsuit to reports that Microsoft is still eyeing Yahoo, Drama 2.0 found no shortage of drama in the news to attract his interest this week.
It's only around six months since the iPlayer was launched, but the BBC has introduced a new beta version that aims to be more user-friendly.
ITV's online catch up TV offering will be revamped in an attempt to compete more effectively with the BBC's iPlayer.
Though ITV launched the service months earlier than the iPlayer, it has quickly been overhauled by the BBC's offering. Around 11m videos were viewed via the iPlayer in January, compared with just 2m for ITV.com
With vast amounts of inventory available, increased competition and dropping response rates, many publishers are seeing their display advertising CPM rates falling.
The challenge is to offer advertisers increased flexibility and new formats in order to protect margins.