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Posts tagged with Buyer's Guide

Is your PPC agency under-performing? Some warning signs

Has your relationship with your paid search agency soured? Are you in denial about bad service and performance, hoping that things will suddenly change for the better? 

To mark the release of Econsultancy’s new Paid Search Agencies Buyer’s Guide, here are some warning signs that it might be time to take your paid search accounts to a more deserving agency. 


Retailers need to focus on online customer service

When confronted with poor standards of customer service online, 94% of respondents to a survey said they would seek out a competitor or stop using the company's website altogether.

The survey, commissioned by nGeneraCIM, highlights the importance of meeting the needs of customers online, with 91% of UK web users saying thet customer service is important when buying online.


Online customer service: The case for investment

The UK online customer service (OCS) market is expected to grow by up to 20% this year, according to a new Econsultancy report which highlights the fact that businesses are starting to wise up to the importance of investing in the provision of proper service and support online.

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