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Posts tagged with Click And Collect

Will click & collect be killed off by same-day delivery?

There's a real debate to be had as to whether retailers' omni-channel hopes are realistic or delusional.

But for retailers clinging to the idea that there will always be a place for physical stores, click-and-collect capabilities are often touted as evidence that a brick and mortar presence still offers advantages.

New data, however, suggests that click and collect might not be as important as some retailers believe.

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Is omni-channel retail a delusion?

In 2012, Jerry Storch, then the CEO of Toys R Us, told attendees at the Shop.org conference that stores will never die thanks to omni-channel retail.

Since that time, many traditional retailers have invested heavily in omni-channel initiatives that seem wise, at least on the surface.

But are retailers' omni-channel hopes really delusions?

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ecommerce

Predicting the biggest ecommerce trends in 2016

Hiya everyone, we've got more 2016 predictions for you, this time in all-new ecommerce flavour.

Thanks go to our topic experts - a shoe-seller, an adult-toy-purveyor, and a consultant and #ecomchatter respectively.

If you want to try our other flavours, we've done SEO, contentprogrammatic advertising and UX.

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starbucks store

Starbucks' new click & collect app: is it any good?

Starbucks Order and Pay has launched in London, England.

It's essentially click and collect for a rapidly cooling beverage - a frightening prospect, I'm sure you'll agree.

Whilst we know the Starbucks app is good, a pioneer in mobile payment and loyalty, I thought I'd better expense a couple of coffees and try out this new Order and Pay feature. So, is it any good?

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Why is John Lewis charging for click and collect?

John Lewis announced yesterday that it would be charging £2 for all click and collect orders under £30. 

The retailer says this move will reduce costs and enable long term investment in the service, but is it a good idea? 

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What does the ideal click and collect service look like?

Click and collect has now become a must have for online retailers and it isn't just restricted to the multichannels. 

So what does the perfect click and collect experience look like? Here are some examples and ideas from retailers... 

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How French Connection can improve its multichannel promise

French Connection announced this week that almost a quarter of its sales took place online in 2014.

Ecommerce represents 23% of its total retail revenue, which is 20% up from the previous year and as also reported in InternetRetailing 24% of all orders were fulfilled using its click and collect service. This follows its recent investment in multichannel services, from the website platform to the warehouse.

Lets take a look at French Connection and examine how the retailer can improve its multichannel standing, paying particular attention to delivery, returns, mobile and social customer service.

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How John Lewis presents its click and collect service

As reported in our post discussing what we’ve learnt about click and collect since Christmas 2014, click and collect at John Lewis overtook home delivery for the first time at the end of last year.

56% of John Lewis’s online customers chose to collect their goods from stores, rather than have them delivered to home addresses. Overall, click and collect orders grew by 47% compared to the same time last year. John Lewis online orders rose by 21.6% to £1.4bn.

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18 excellent features of Argos’s mobile app

Argos has been named one of the top multichannel UK retailers thanks to its customer-focused mobile app.

Placing a particular emphasis on creating an easy, joined-up customer experience has led to this app becoming one of the most popular downloads in Q4 2014.

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Homebase’s new mobile commerce app reviewed

Homebase has just launched a new smartphone app that aims to bolster its multichannel offering.

The home and garden retailer launched a click-and-collect app way back in 2010, but this new version offers a more comprehensive range of features.

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How can retailers prepare their fulfilment networks for Black Friday 2015?

Online sales figures from November and December 2014 show that Black Friday has finally taken hold in the UK.

Data taken from the IMRG’s E-Retail Sales Index shows that overall online Christmas sales (defined as 02/11/14 to 21/12/14) were up 13% year-on-year.

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What have we learnt about click and collect this Christmas?

Click and collect felt inescapable this December.

Just on my half hour walk to work I would see multiple ads for eBay’s partnership with Argos, John Lewis and Tesco promoting their click and collect services on bus stops and in shop windows.

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