Posts tagged with Click And Collect

Ecommerce delivery: how fast are UK retailers?

Delivery is a key part of the ecommerce proposition, so who is performing well in this area? 

New data from StellaService investigates the performance of 10 of the biggest UK retailers across delivery and speed and ease of returns.

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Jaeger’s head of ecommerce on customer experience & multichannel retail

At Demandware’s Xchange ‘14 conference I caught up with Jaeger’s head of ecommerce, Simon Spencelayh, to find out how the fashion retailer is improving the customer experience and its multichannel capabilities.

It’s less than a year since Jaeger relaunched its online store for the second time in less than 12 months, and only around eight months since Spencelayh started his new role.

So it’s clearly been a period of change for the company’s ecommerce team.

Here’s what we discussed...

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How do ecommerce sites approach the click & collect UX?

As part of its recent website revamp B&Q has put a far greater emphasis on its click & collect service.

Every product page shows a click & collect call-to-action alongside one for ‘home delivery’, even though the service isn’t available on a majority of products.

Still, by displaying the CTA for every item it notifies customers that it’s potentially an option for other products.

The reason B&Q is making such a big play for click & collect is that the service has become hugely popular for shoppers across different industries.

Around two-thirds of Tesco’s non-food orders are for in-store collection while more than a third of Argos’ ecommerce customers use its ‘check and reserve’ service.

With that in mind here’s a look at how different retailers market click & collect on their websites, beginning with B&Q...


How is Marks and Spencer using in-store tablets for shopping?

Previously on the Econsultancy blog we’ve reviewed the Marks & Spencer multichannel experience after its site redesign.

And while the market is still out on the new website, we think moving towards an improved digital offering is of critical importance to the company's longer term success.

Keeping my eye on the retail landscape, one area that has been spoken about is the use of interactive tablets and displays in-store,  and a recent DigitasLBi survey revealed that 43% of internet-shopping consumers had used multimedia shopping aids of this kind

On my wanderings about Oxford Street, I noticed that M&S had quite a few of these dotted around. I thought I would test it out and see what it was like.


Eight interesting internet marketing statistics we've seen this week

It's time again to round up some of the most interesting internet marketing statistics we've seen this week.

This time round it includes eBay's partnership with Argos, big data, mobile marketing, alternative delivery methods and customer service.

For more of the same, download our Internet Statistics Compendium...

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Ebay extends click and collect service to 650 Argos stores

Ebay has announced plans to expand its click & collect service with Argos to more than 65,000 sellers by the end of this year.

Following an “incredibly popular” trial period involving 50 eBay sellers and 150 Argos stores, click & collect will now be a delivery option from ‘eligible sellers’ at around 650 Argos stores.

By the end of 2015 eBay plans to extend the scheme to include 80,000 sellers.

The deal has a number of benefits for eBay, not least that it extends the brand’s presence on the high street following its experiments with Christmas pop-up shops in the centre of London.

Furthermore, Argos’ own click & collect service has already proven to be hugely popular among shoppers. The company’s 2014 Operational Review reported that ‘Check & Reserve’ now accounts for 31% of total sales.

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10 interesting digital marketing stats we've seen this week

What's the greatest Valentine's Day gift a person could ask for? Why, it's a round up of digital marketing stats of course.

This week it includes click-and-collect, second screening, loyalty apps, Google+, UX testing and Facebook's relationship with TV.

And for more digital marketing stats, check out our Internet Statistics Compendium.

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45% of UK online consumers used click-and-collect for Christmas shopping: report

Click-and-collect has proven to be a popular service among shoppers, with UK retailer Argos revealing that its ‘check and reserve’ service accounted for 31% of total online sales in Q4 2012. 

Similarly, Halfords introduced click-and-collect three years ago and now 86% of all its sales are for in-store collection.

The main benefit is the added convenience of being able to choose when and where to collect your purchases, rather than wasting time searching different stores for items that may or may not be in stock.

A new Econsultancy survey into Christmas shopping habits found that 45% of online consumers used reserve and collect over the Christmas period, which underlines the fact that retailers need to cater to customer demand for convenient delivery services.

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Online retailers offering more delivery options: stats

In 2013, 83% of retailers gave customers a choice of home delivery options, though less than half (47%) of retailers offered three or more services.

Micros has released its 2014 Multichannel Retail Delivery Report, in which 239 retail websites were tested for their delivery flexibility, customer service and delivery performance.

Here we’ll be taking a specific look at the range of delivery options available from retail websites and how they compare year-on-year.

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Referral traffic from eBay to Argos up 28% thanks to click-and-collect

Referral traffic from eBay to Argos increased by almost a third between October and November, thanks in part to a new click-and-collect partnership between the two retailers.

In September eBay signed a deal that enabled its customers to collect purchases from Argos’ UK stores, giving the online retailer a permanent foothold on the high street.

Argos currently achieves around 25% of its overall traffic from referrals, of which eBay now accounts for 11%. This equated to more than 600,000 visits in November. 

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10 interesting digital marketing statistics we've seen this week

It's Friday again, so here is a collection of statistics for you to enjoy.

This week it includes click-and-collect, live chat, online travel bookings, mobile privacy, Facebook ads, and ecommerce this Christmas.

And for more digital marketing stats, check out our Internet Statistics Compendium.


Can StreetHub help local retailers get in on the click-and-collect boom?

New research shows that one-in-five (19%) multichannel sales now comes from click-and-collect, up from 13% in the same period in 2012.

The figures are taken from sales data in Q3 2013 and show the importance of offering a click-and-collect service in the run up to Christmas.

Halfords and Argos have already proven the impact that the service can have on online sales, so it’s no wonder that small retailers also want to get in on the act.

A new service called StreetHub aims to make this possible in north London by creating ‘click-and-collect network of local boutiques with the best of design and fashion’.