Posts tagged with Co Operative Bank

How 16 retail banks handle social customer service

Last week I conducted an investigation into how 20 top UK retailers handle social customer service. It was a fascinating insight into the world of Twitter customer care and revealed just how a consumer’s experience can vary from brand to brand.

This week I’m turning my attention to retail banking. 

Earlier today I interviewed First Direct’s senior communications manager Amanda Brown and learnt some best practice tips as well as guidance on what to expect from aiming a Twitter enquiry towards a bank.

Will I experience the same level of personality as I did with non-banking retail brands? Will I have to be taken to a more secure channel? Will the banking industry just be too busy to answer my question?

Let’s find out…

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How duplicate content is damaging RBS and Natwest's SEO

In my last post, I looked at how PC World/Currys and Tescobank/Tescocompare were harming each other's search rankings

This time I have an example from RBS and Natwest, both owned by RBS Group, showing the damaging impact of duplicate content.

We also have a similar example from Smile and Co-operative bank. 

In both cases, duplicate content on the sister sites is creating problems for Google. 

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