Posts tagged with Cx Trends

The future of customer experience: Trends and challenges in 2018

'Customer experience' (CX), as a discipline, is starting to mature. What was once a fashionable buzzword which drove organisational change has now become a routine category of management reports.

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chat bot

What were the biggest UX trends of 2016?

Chatbots are firmly on the radar (for good or bad), along with new tools and new business processes.

Have a read of everything that stood out to our UX experts in 2016.

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Customer Experience in Singapore: Trends, challenges & best practices

It seems that improving customer experience (CX) is talked about a lot these days, but how are companies in the real world facing the challenge?

To find out, Econsultancy invited dozens of client-side marketers in the tropical metropolis of Singapore to discuss CX at roundtable discussions on April 7th. 

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