Posts tagged with 'damage control'
AT&T has a lucrative exclusive for the iPhone in the United States.
But that has proven to be a double-edged sword. While the iPhone has
helped AT&T acquire lots and lots of customers, it has also
strained the company's network. Regardless of whether or not that's
entirely AT&T's fault, network issues have led to a significant
number of unhappy customers.
Improving its image is a top priority for the company. But how should it go about that?